Article Number: 000130772
Boot the server and press F10 to enter the Lifecycle Controller.
Select "Hardware Diagnostics" from the list on the left and select "Export SupportAssist collection’ as shown below.
Figure 1: Hardware Diagnostics
This takes you to the Terms and Conditions screen, click the box to agree then click Next at the bottom of the screen.
Figure 2: Terms and Conditions
Be sure to select Hardware and RAID Controller Logs (or operating system and Application Data if needed), then click Next at the bottom of the screen.
Figure 3: Log Selection
Insert a USB drive(FAT-32 format) or select the appropriate Network Share and enter the location data.
Then click Next at the bottom of the screen and Finish to complete the process.
Figure 4: Log Export
Figure 5: Sample Network Share configuration using CFS
Figure 6: Sample Network Share configuration using NFS
Error message when there is a failure in retrieving the selected report data
Error message when Lifecycle Controller is unable to connect to the network share
Error message when the export fails because you have provide an invalid folder name or the USB drive is not found
Error message when the export fails because there is not enough space to copy to the USB drive
Error message when the export fails because the USB drive is read only
PowerEdge
13 Oct 2021
6
Solution