Windows Color Management Displays a Generic Monitor Instead of The Monitor Model Number

Summary: This article explains why Windows Color Management does not detect the Monitor model but instead shows Generic Monitor.

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Symptoms

Affected Operating Systems:

  • Windows 11
  • Windows 10

Users should see the make and model of the monitor in Windows Color Management. Users may notice that Windows Color Management shows one or more of their external monitors as Generic Monitor.

Cause

Windows installs a generic display driver for plug and play monitors. The monitor is then listed as Generic Plug and Play Monitor in the color management window instead of the proper monitor.

Resolution

To resolve the issue, follow these steps.

  1. Uninstall the generic monitor driver from the Device Manager and restart the computer.
    If the issue persists, continue to step 2.
  2. Go to the monitor support site and download the monitor driver.
  3. Go to Device Manager and select upgrade/update driver
  4. Go to the file location of the driver, then install the driver.

Once resolved, the Windows Color Management window should show the appropriate monitor connected along with the associated color profiles.

Article Properties
Article Number: 000195451
Article Type: Solution
Last Modified: 10 Dec 2024
Version:  2
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