PowerFlex: 14G Ready Node reboot "The System board BP1 PG voltage is outside of range"

Summary: 14‑gen Ready Nodes with ≥12 DIMMs can reboot, recorded in iDRAC as a BP1 power‑good voltage out‑of‑range error; signal noise on the backplane power cable creates loss alerts, risking data loss. ...

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Symptoms

14G Ready Node with 12 or more DIMMs reboots spontaneously due to hardware issue.   

The only known indicator of this issue is that the iDRAC Lifecycle Log (Maintenance Lifecycle Log) will show the following entry:

The System board BP1 PG voltage is outside of range

Example screenshot of location in iDRAC: (Does not contain the error)

poweredge lifecycle log

Dell SupportAssist will also display the error on the viewer Lifecycle log tab. 

 

Impact

Spontaneous node reboot, which could cause Data Unavailability (DU).

Cause

Signal noise on the backplane power cable, causing intermittent and false errors regarding backplane power presence being lost 

Resolution

Upgrade CPLD FW version to 1.02+, either with the DTK ISO or using iDRAC: 

 

Impacted versions

14G Ready Node with CPLD FW < 1.02 (Ship date before June 01, 2018)

Fixed in version

14G Ready Node with CPLD FW >= 1.02 (Ship date at/after June 01, 2018)

Additional Information

Related Article: PowerFlex: How to Verify and Upgrade CPLD Firmware

 

 

Affected Products

PowerFlex appliance Intelligent Catalog Software, VxFlex Ready Node

Products

PowerFlex Appliance, PowerFlex custom node, ScaleIO, PowerFlex custom node, VxFlex Ready Node, PowerFlex appliance R640
Article Properties
Article Number: 000035374
Article Type: Solution
Last Modified: 10 May 2026
Version:  8
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