Deployment KB: Unable to create block volume using ViPR Controller due to illegal character in array cluster Name

Summary: Deployment KB: Unable to create block volume using ViPR Controller due to illegal character in array cluster Name.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Environment: 
ViPR Controller 
VPLEX Metro
XtremIO backend

Issue:  
Error while creating a block volume to a VPLEX Metro with an XtremIO backend array

Catalogue services create block volume failed with error:
"Error when refreshing export masks for the system, details: Illegal character in query at index xx . 

 

Cause

Issue is caused by a space in the cluster name of the XtremIO.

For example:  
DC4 XtremIO-X2

kA2f1000000KBSUCA4_1_0

 

Resolution

Changing the array name to remove all blank spaces and rediscovering in the ViPR Controller resolves the issue.

Consult with XIO SME before changing the name of the cluster.

For example:  
DC4XtremIO-X2

Products

XtremIO Family
Article Properties
Article Number: 000056358
Article Type: Solution
Last Modified: 01 Oct 2025
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.