Avamar: How to find the serial number of a physical Avamar Node

Summary: This article explains how to find the serial number of a physical Avamar node. The instructions to find the "SystemID" of a virtual node are also included.

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Instructions

This serial number uniquely identifies the physical hardware for a specific node and is required when spare parts must be changed for that node.

The methods for obtaining the serial numbers for all current generations of Avamar Data Store are given below.

 

For Avamar Virtual Edition (AVE):

As there is no serial number for the virtual edition, see Avamar: Virtual Edition (AVE): How to Identify the System ID required to Open a Support Case

 

For Avamar Datastore Generation 4T and Generation 5A nodes:

For individual nodes, log in to the required node as admin, elevate to root privilege, and run the following command:

avsysreport chassis-info | grep "Serial"
 

Sample output:

Serial Number: APM00xxxxxx657
 

To see all nodes, log in to the utility node as admin, elevate to root, load the root keys per Avamar: How to Log in to an Avamar Server and Load Various Keys, and run the following command:

mapall --noerror --user=root 'avsysreport chassis-info | grep "Serial"'
 

Sample Output:

Using /usr/local/avamar/var/probe.xml
(0.0) ssh -q  -x  -o GSSAPIAuthentication=no admin@192.xxx.xxx.x 'avsysreport chassis-info | grep Serial'
Serial Number : APM00xxxxxx657
(0.1) ssh -q  -x  -o GSSAPIAuthentication=no admin@192.xxx.xxx.x 'avsysreport chassis-info | grep Serial'
Serial Number : APM00xxxxxx658
(0.2) ssh -q  -x  -o GSSAPIAuthentication=no admin@192.xxx.xxx.x 'avsysreport chassis-info | grep Serial'
Serial Number : APM00xxxxxx660
 
 

For Avamar Datastore Generation 4 and 4S nodes:

For individual nodes, log in to the required node as admin, elevate to root privilege, and run the following command:

/usr/bin/ipmitool fru print 0 | grep "Product Asset Tag" | sed "s/^.*: *\(.*\)_100.*$/\1/
 

Sample Output:

NNG05xxxxx0290
Note: If the command is not run as root, the following error is seen:

"Could not open device at /dev/ipmi0 or /dev/ipmi/0 or /dev/ipmidev/0: No such file or directory"
 
 

To see all nodes, log in to the utility node as admin, elevate to root, load the root keys per Avamar: How to Log in to an Avamar Server and Load Various Keys, and run the following command:

mapall --noerror --user=root --nodes=all+ --quiet 'hostname -i; ipmitool fru print 0|grep "Product Asset"| sed "s/^.*: *\(.*\)_100.*$/\1/"'

(This command contains single, double, and backtick quotes. For best results, copy the command into the PuTTY session instead of trying to retype it.)

Sample Output:

10.2xx.1xx.2xx
NNG05xxxxx0290
10.2xx.1xx.2xx
NNG05xxxxx0287
10.2xx.1xx.2xx
NNG05xxxxx0288
 

In these examples, the node serial numbers start with "NNG". Gen4S nodes generally start with "FC6A".

Affected Products

Avamar

Products

Avamar, Avamar Data Store, Avamar Data Store Gen3, Avamar Data Store Gen4, Avamar Data Store Gen4S, Avamar Data Store Gen4T, Avamar Data Transport, Avamar Server
Article Properties
Article Number: 000080459
Article Type: How To
Last Modified: 04 Aug 2025
Version:  10
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