PowerProtect: File System Backups fail with error code -15 when initiated for multiple directories

Summary: PowerProtect Data Manager FSAgent Backups are consistently failed with error code -15 when initiated for multiple directories.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Backup Export Log PowerProtect Data Manager_90c9########2904.log 
adm.2024-02-14.0.log.gz: YYY-MM-DDTHH:MM:SS.631Z INFO [] [monitorActorSystem-akka.actor.default-dispatcher-20] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:9358#####bb6fbed;EXEC_ID:8d39c#####38cf3c][] [c.e.d.e.a.s.h.AssetLevelBackupMonitorHandler.updateRunningTasksAndSessionIdToProcessedCopies(168)] -  Session status::class BackupSession {
    class Session {
        id: 30#####64
        type: BACKUP
        status: FAILURE
        subStatus: null
        errorCode: null
        errorMessage: AppBackupAssetsOp: Backup failed with error Process /opt/dpsapps/fsagent/bin/ddfscon failed with error code -15, stdout data: , stderr data: ..
        warningMessage: null
        result: null
        vendorSpecificErrorMessage: null
        alertArguments: null
    }
    successfulAssetsNaturalIds: null
    failedAssetsNaturalIds: null
} 
adm.2024-02-14.0.log.gz: YYY-MM-DDTHH:MM:SS.632Z INFO [] [monitorActorSystem-akka.actor.default-dispatcher-20] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:9358#####bb6fbed;EXEC_ID:8d39c#####38cf3c][] [c.e.d.e.a.s.h.AssetLevelBackupMonitorHandler.updateRunningTasksAndSessionIdToProcessedCopies(170)] -  Session 30#####64 completed with status FAILURE. Updating all running activities, if any, with EEMI for missing copy error and marking it as complete

\var\log\brs\adm\adm.log 
YYYY-MM-DDTHH:MM:SS.928Z INFO [] [monitorActorSystem-akka.actor.default-dispatcher-7] [][][TASK_ID:ae2223f9f4bc0806][TRACE_ID:b1208####1dff89c;JOB_ID:a13d15####6aee2][] [c.e.d.e.a.s.h.SessionActivityTracker.getLogInfo(404)] -  Message from agent: my_FSAgent_Name: Deletion of the copies was unsuccessful because the Agent failed with the following error: 
Unable to fetch lockbox details of Physical_Linu-ix1ppoplin0-48c6c. 
2024-02-13T14:41:51.080Z INFO [] [monitorActorSystem-akka.actor.default-dispatcher-7] [][][TASK_ID:ae2223f9f4bc0806][TRACE_ID:b1208####1dff89c;JOB_ID:a13d15####6aee2][] [c.e.d.e.a.s.s.i.ActivityServiceImpl.rollupParent(299)] -  Parent rollup: parent=33d8b1b7-8a86-40fc-ae22-23f9f4bc0806, child=cf68b2a2-eb27-4a45-ad26-9589a59911e8 
2024-02-13T14:41:51.096Z INFO [] [monitorActorSystem-akka.actor.default-dispatcher-7] [][][TASK_ID:ae2223f9f4bc0806][TRACE_ID:b1208####1dff89c;JOB_ID:a13d15####6aee2][] [c.e.d.e.a.s.s.i.ActivityServiceImpl.completeTask(218)] -  Completed task=33d8b1b7-8a86-40fc-ae22-23f9f4bc0806, result=ActivityResource.Result[status=FAILED,summaries=[],error=ActivityResource.Error[code=ADP0002,reason=Unable to delete copies copyDeletionFailIds because of an agent issue.,detailedDescription=The backup copies identified cannot be deleted because of an agent issue.,remediation=my_FSAgent_Name: Review the error message for a resolution. If there is no resolution, or the issue persists, contact Dell customer support.,extendedReason=my_FSAgent_Name: Deletion of the copies was unsuccessful because the Agent failed with the following error: 
Unable to fetch lockbox details of Physical_Linu-ix1ppoplin0-48c6c.,messageID=ADP0002,arguments=[NameValuePair[name=copyDeletionFailIds,value=copyDeletionFailIds], NameValuePair[name=hostName,value=my_FSAgent_Name]]],bytesTransferred=<null>] 
2024-02-13T14:41:51.314Z ERROR [] [monitorActorSystem-akka.actor.default-dispatcher-3] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:857d5a0662db2cff;EXEC_ID:8b3318b0093db143][] [c.e.d.e.a.s.h.StatisticsHandler.calculateActivityProgress(354)] -  Activity progress percentage is greater than 100 for bytesTransferred= 8981037420, totalSizeValue= 2993679140.Review the data from agent. Resetting the progress value to 100.

Cause

The mount operation stopped responding on the FSAgent.

Resolution

Restart the affected File System Host (that is FSAgent Client)
Article Properties
Article Number: 000222167
Article Type: Solution
Last Modified: 23 Oct 2024
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.