PPDM – Programmedveten VM-återställning misslyckades med "Det gick inte att återställa diskar till läs-/skrivläge efter att VSS-quiesce-åtgärden ställt in dem på skrivskyddade"

Summary: Programmedveten VM-återställning misslyckades med "Det gick inte att återställa diskar till läs-/skrivläge efter att VSS-quiesce-åtgärden ställt in dem på skrivskyddade" på grund av bristen på minne på söknoden. ...

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Symptoms

PowerProtect Data Manager Programmedveten återställning av virtuella datorer misslyckades med felmeddelande
Unable to reset disks to read-write mode after VSS quiesce operation set them to read-only

I dialogrutan "PowerProtect Data Manager_*******.log"
vmdm.log: 2024-06-19T01:51:39.916Z ERROR [] [request-dispatch-update-91] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:b78abd00d05a58d4;JOB_ID:af29df7e344de2ee][] [c.e.b.v.r.a.BaseRestoreOp.doFailureStatus(561)] -  Recover VM failed.
vmdm.log: 2024-06-19T01:51:39.917Z ERROR [] [request-dispatch-update-91] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:b78abd00d05a58d4;JOB_ID:af29df7e344de2ee][] [c.e.b.v.r.a.BaseRestoreOp.getSessionError(740)] -  VM Proxy restore job session failed. Session '8fbda571-ab2d-4597-8fe7-4791993b836d' is unsuccessful: Unable to reset disks to read-write mode after VSS quiesce operation set them to read-only.

Vmdirect_******.log som anges nedan VARNING, vilket indikerar bristen på minne, innan du kastar ut FELET för att återställa diskarna till läs-/skrivläge.
    2024-06-19 09:36:57+0800    164     WARNING ppdm.local      58736   processmanager.go(336)  main.(*ProcessManager).isThresholdMemoryConsumptionReached      Available system memory (364 MB) is less than minimum required system resources (800 MB)
    2024-06-19 09:36:57+0800    165     WARNING ppdm.local      58736   processmanager.go(251)  main.(*ProcessManager).waitForCurrentSearchClientProcessesToComplete    Max number of vm-file-extractor processes are running.  Cancelling run of vm-file-extractor for vm EC020DB01 after 10 minutes
    2024-06-19 09:36:57+0800    166     WARNING ppdm.local      58736   main.go(323)    main.main       Max number of vm-file-extractor processes are running. Cancelling the process after 10 minutes as not enough system resources are available. The metadata extraction and indexing of this VM will be handled later by the offline-indexing process.
    2024-06-19 09:36:57.001+0800        167     ERROR   ppdm.local      58736   main.go(838)    main.exitWithError      abort extraction with Max number of vm-file-extractor processes are running. Cancelling the process after 10 minutes as not enough system resources are available. The metadata extraction and indexing of this VM will be handled later by the offline-indexing process.
    2024-06-19 09:36:57.001+0800        169     ERROR   ppdm.local      58736   main.go(848)    main.exitWithError      {"State":"Skipped","Error":"Max number of vm-file-extractor processes are running. Cancelling the process after 10 minutes as not enough system resources are available. The metadata extraction and indexing of this VM will be handled later by the offline-indexing process.","LogFile":"","DetailedStatus":"{\"State\":\"Skipped\",\"Error\":\"\",\"DiskStatus\":[]}"}
    2024-06-19 09:36:57.001+0800        170     ERROR   ppdm.local      58736   main.go(855)    main.exitWithError      abort extraction of VM metadata for asset EC020DB01 (vm-53132)
RecoverVmSessions-b1d958e1-f05b-46a8-af3c-d7d1e5840631.log:   2024-06-19T01:36:57.092Z WARN:   [aaa7a1018b9ad483;86443860fffb28d7] VM File Extractor plugin was unsuccessful.  Max number of vm-file-extractor processes are running. Cancelling the process after 10 minutes as not enough system resources are available. The metadata extraction and indexing of this VM will be handled later by the offline-indexing process.
RecoverVmSessions-b1d958e1-f05b-46a8-af3c-d7d1e5840631.log:   2024-06-19T01:36:57.092Z ERROR:  [aaa7a1018b9ad483;86443860fffb28d7] Unable to repair disk properties which were modified by the VSS Quiesce operation.  VM File Extractor plugin was unsuccessful.  Max number of vm-file-extractor processes are running. Cancelling the process after 10 minutes as not enough system resources are available. The metadata extraction and indexing of this VM will be handled later by the offline-indexing process.
RecoverVmSessions-b1d958e1-f05b-46a8-af3c-d7d1e5840631.log:   2024-06-19T01:36:57.092Z ERROR:  [aaa7a1018b9ad483;86443860fffb28d7] Unable to reset disks to read-write mode after VSS quiesce operation set them to read-only.

Cause

Processen vm-file-extractor kan inte köras på grund av minnesbrist på PowerProtect Data Manager-söknoden. Minimikravet för ledigt minne är 800 MB. Felet med att köra vm-file-extractor gjorde att den skrivskyddade biten inte var korrekt inställd. Vilket leder till felet "Det går inte att återställa diskar till läs-/skrivläge efter VSS-quiesce-åtgärd ställ in dem på skrivskyddade."

Resolution

1. Logga in på PowerProtect Data Manager-enheten med SSH, växla till rotanvändaren och kör kommandona nedan för att få lösenordet för PowerProtect Data Manager-söknoden.

source /opt/emc/vmdirect/unit/vmdirect.env && /opt/emc/vmdirect/bin/infranodemgmt get -secret -node_type SearchNode

2. Logga in på varje söknod med de inloggningsuppgifter du fick i steg 1.
3. Kör kommandot nedan för att kontrollera minnesanvändningen för söknoden.

free -m

4. Om det lediga minnet verkligen är mindre än 800 MB lägger du till mer minne i söknoden eller startar om söknoden när PowerProtect Data Manager är inaktiv för att frigöra det allokerade minnet.
5. Kör VM-återställningen igen.

Affected Products

PowerProtect Data Manager Appliance
Article Properties
Article Number: 000226205
Article Type: Solution
Last Modified: 02 Sept 2025
Version:  2
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