PPDM — 应用程序感知型虚拟机还原失败,并显示“VSS 停顿作后无法将磁盘重置为读/写模式,将其设置为只读”

Summary: 由于搜索节点上缺少内存,应用程序感知型虚拟机还原失败,并显示“VSS 停顿作后无法将磁盘重置为读/写模式,请将其设置为只读”。

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Symptoms

PowerProtect Data Manager 应用程序感知型虚拟机还原失败,并显示错误消息
Unable to reset disks to read-write mode after VSS quiesce operation set them to read-only

在“PowerProtect Data Manager_*******.log”中
vmdm.log: 2024-06-19T01:51:39.916Z ERROR [] [request-dispatch-update-91] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:b78abd00d05a58d4;JOB_ID:af29df7e344de2ee][] [c.e.b.v.r.a.BaseRestoreOp.doFailureStatus(561)] -  Recover VM failed.
vmdm.log: 2024-06-19T01:51:39.917Z ERROR [] [request-dispatch-update-91] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:b78abd00d05a58d4;JOB_ID:af29df7e344de2ee][] [c.e.b.v.r.a.BaseRestoreOp.getSessionError(740)] -  VM Proxy restore job session failed. Session '8fbda571-ab2d-4597-8fe7-4791993b836d' is unsuccessful: Unable to reset disks to read-write mode after VSS quiesce operation set them to read-only.

在抛出错误以将磁盘重置为读/写模式之前,Vmdirect_******.log报告以下警告,指示内存不足。
    2024-06-19 09:36:57+0800    164     WARNING ppdm.local      58736   processmanager.go(336)  main.(*ProcessManager).isThresholdMemoryConsumptionReached      Available system memory (364 MB) is less than minimum required system resources (800 MB)
    2024-06-19 09:36:57+0800    165     WARNING ppdm.local      58736   processmanager.go(251)  main.(*ProcessManager).waitForCurrentSearchClientProcessesToComplete    Max number of vm-file-extractor processes are running.  Cancelling run of vm-file-extractor for vm EC020DB01 after 10 minutes
    2024-06-19 09:36:57+0800    166     WARNING ppdm.local      58736   main.go(323)    main.main       Max number of vm-file-extractor processes are running. Cancelling the process after 10 minutes as not enough system resources are available. The metadata extraction and indexing of this VM will be handled later by the offline-indexing process.
    2024-06-19 09:36:57.001+0800        167     ERROR   ppdm.local      58736   main.go(838)    main.exitWithError      abort extraction with Max number of vm-file-extractor processes are running. Cancelling the process after 10 minutes as not enough system resources are available. The metadata extraction and indexing of this VM will be handled later by the offline-indexing process.
    2024-06-19 09:36:57.001+0800        169     ERROR   ppdm.local      58736   main.go(848)    main.exitWithError      {"State":"Skipped","Error":"Max number of vm-file-extractor processes are running. Cancelling the process after 10 minutes as not enough system resources are available. The metadata extraction and indexing of this VM will be handled later by the offline-indexing process.","LogFile":"","DetailedStatus":"{\"State\":\"Skipped\",\"Error\":\"\",\"DiskStatus\":[]}"}
    2024-06-19 09:36:57.001+0800        170     ERROR   ppdm.local      58736   main.go(855)    main.exitWithError      abort extraction of VM metadata for asset EC020DB01 (vm-53132)
RecoverVmSessions-b1d958e1-f05b-46a8-af3c-d7d1e5840631.log:   2024-06-19T01:36:57.092Z WARN:   [aaa7a1018b9ad483;86443860fffb28d7] VM File Extractor plugin was unsuccessful.  Max number of vm-file-extractor processes are running. Cancelling the process after 10 minutes as not enough system resources are available. The metadata extraction and indexing of this VM will be handled later by the offline-indexing process.
RecoverVmSessions-b1d958e1-f05b-46a8-af3c-d7d1e5840631.log:   2024-06-19T01:36:57.092Z ERROR:  [aaa7a1018b9ad483;86443860fffb28d7] Unable to repair disk properties which were modified by the VSS Quiesce operation.  VM File Extractor plugin was unsuccessful.  Max number of vm-file-extractor processes are running. Cancelling the process after 10 minutes as not enough system resources are available. The metadata extraction and indexing of this VM will be handled later by the offline-indexing process.
RecoverVmSessions-b1d958e1-f05b-46a8-af3c-d7d1e5840631.log:   2024-06-19T01:36:57.092Z ERROR:  [aaa7a1018b9ad483;86443860fffb28d7] Unable to reset disks to read-write mode after VSS quiesce operation set them to read-only.

Cause

由于 PowerProtect Data Manager 搜索节点上缺少内存,进程 vm-file-extractor 无法运行。可用内存的最低要求是 800 MB。运行 vm-file-extractor 失败导致只读位设置不正确。因此,这会导致错误“在 VSS 静止作后无法将磁盘重置为读/写模式,将其设置为只读”。

Resolution

1.使用 SSH 登录 PowerProtect Data Manager 备份一体机,切换到 root 用户,然后运行以下命令以获取 PowerProtect Data Manager 搜索节点的密码。

source /opt/emc/vmdirect/unit/vmdirect.env && /opt/emc/vmdirect/bin/infranodemgmt get -secret -node_type SearchNode

2.使用在步骤 1 中获得的凭据登录到每个搜索节点。
3.运行以下命令以检查搜索节点的内存使用情况。

free -m

4.如果可用内存确实小于 800 MB,请向搜索节点添加更多内存,或在 PowerProtect Data Manager 空闲时重新启动搜索节点,以释放已分配的内存。
5.重新运行虚拟机还原。

Affected Products

PowerProtect Data Manager Appliance
Article Properties
Article Number: 000226205
Article Type: Solution
Last Modified: 02 Sept 2025
Version:  2
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