PPDM – Visning af sikkerhedskopifiler fra PowerProtect DD-systemet mislykkes med fejl

Summary: En liste over sikkerhedskopifiler fra PowerProtect DD-systemet mislykkes med "Kunne ikke finde brugernavn til server
Nøgleboks"

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

En liste over sikkerhedskopifiler fra PowerProtect DD-systemet mislykkes med "Kunne ikke finde brugernavn til server.

$ ./ddutil -f -z DD_hostname:/<storage unit>
Unable to look up username for 'DD_hostname' under '/home/oracle/opt/dpsapps/rmanagent' using fnv1 hash key 
Error: rman_get_user_info_fnv_key: Failed to find username for server DD_host in lockbox /home/oracle/opt/dpsapps/rmanagent/config/ddboost.config, error 
The requested Lockbox entry could not be found.. and fallback check. Error: rman_get_user_info_dd_key: 
Failed to find username for server DD_hostname in lockbox /home/oracle/opt/dpsapps/rmanagent/config/ddboost.config, error The requested Lockbox entry could not be found..
Unable to look up the username for 'DD_hostname'. Reason: rman_get_user_info_dd_key: 
Failed to find username for server DD_hostname in lockbox /home/oracle/opt/dpsapps/rmanagent/config/ddboost.config, error The requested Lockbox entry could not be found..
Checking if lockbox is present under '/u01/app/oracle/product/19.0.0/db_1' from pre-4.0 installation.
Lockbox is not found from pre-4.0 installation.
Unable to look up the username for 'DD_hostname' under '/u01/app/oracle/product/19.0.0/db_1'.

 

Cause

Der er angivet en forkert værdi for Data Domain-værtsnavnet. Dette skal være værtens IP-adresse og ikke det faktiske værtsnavn.

 

Resolution

  1. Vis DD-værtsnavnet ved hjælp af kommandoen ddutil -s fra Oracle-værten.
    Eksempel på output:

    # /home/oracle/opt/dpsapps/rmanagent/bin/ddutil -s
    
    PowerProtect DD hostname: 192.168.9.107
    
    	FC service name: None
    	FC service enabled: false
    	
    	Storage Unit: oracle-ppdm-111a1
    	Top Level Path: PLCTLP-3cbbb3333-55aa-4e11-bvcx-2222l55t99b
    	Protection Policy Name: oracle
    ...
    ...
    ...
  2. Kør ddutil-kommandoen igen ved hjælp af DD IP-adressen.
    Eksempel på output:

    # /home/oracle/opt/dpsapps/rmanagent/bin/ddutil -f -z 192.168.9.107:/oracle-ppdm-111a1
    
    Type	Perm		Size		Time		Path
    --------------------------------------------------
    dir		777			160		Tue Jul 23 12:22:06 2024 (1721751726)	/oracle-ppdm-111a1/PLCTLP-3cbbb3333-55aa-4e11-bvcx-2222l55t99b

 

Affected Products

Database App Agent
Article Properties
Article Number: 000277701
Article Type: Solution
Last Modified: 28 Jan 2025
Version:  1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.