Article Number: 000126046


What to Exclude in an Antivirus Application for Dell Encryption Enterprise or Dell Encryption Personal

Summary: What to exclude in anti-virus applications in Credant, Dell Data Protection Encryption or Dell Encryption.

Article Content


Symptoms

Specific directories, files, and extensions must be excluded within an antivirus product when using Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Personal (Dell Data Protection | Personal Edition).


Affected Products:

Dell Encryption Enterprise
Dell Data Protection | Enterprise Edition
Dell Encryption Personal
Dell Data Protection | Personal Edition


Cause

 

Resolution

Click on the appropriate version of Dell Encryption Enterprise / Dell Encryption Personal for a list of proper exclusions.

Note: For assistance on locating the product version, reference How to Identify the Version of Dell Encryption Enterprise or Dell Encryption Personal.

Directories:

  • C:\Program Files\Dell\Dell Data Protection\

Files:

  • C:\Program Files\Dell\Dell Data Protection\Encryption\CmgShieldSvc.exe
  • C:\Program Files\Dell\Dell Data Protection\Encryption\EmsService.exe
  • C:\ Program Files\Dell\Dell Data Protection\Encryption\EmsServicehelper.exe
  • C:\windows\system32\drivers\CMGCrypt.mac
  • C:\Windows\System32\Drivers\cmgffe.sys
  • C:\Windows\System32\Drivers\cmgfve.sys
  • C:\windows\system32\drivers\cmghiber.mac
  • C:\Windows\System32\Drivers\cmghiber.sys
  • C:\Windows\System32\Drivers\cmgpcs.sys
  • C:\Windows\System32\Drivers\CMGShCEF.sys
  • C:\Windows\System32\Drivers\cmgshreg.sys
  • C:\Windows\System32\Drivers\KlcE.sys
  • C:\Windows\System32\Drivers\KlcH.sys

Extensions:

  • .CEF
  • .TBD
  • .SOW
  • .ERR

Directories:

  • C:\Program Files\Dell\Dell Data Protection\

Files:

  • C:\Program Files\Dell\Dell Data Protection\Encryption\CmgShieldSvc.exe
  • C:\Program Files\Dell\Dell Data Protection\Encryption\EmsService.exe
  • C:\ Program Files\Dell\Dell Data Protection\Encryption\EmsServicehelper.exe
  • C:\windows\system32\drivers\CMGCrypt.mac
  • C:\Windows\System32\Drivers\cmgffe.sys
  • C:\Windows\System32\Drivers\cmgfve.sys
  • C:\windows\system32\drivers\cmghiber.mac
  • C:\Windows\System32\Drivers\cmghiber.sys
  • C:\Windows\System32\Drivers\cmgpcs.sys
  • C:\Windows\System32\Drivers\CMGShCEF.sys
  • C:\Windows\System32\Drivers\cmgshreg.sys

Extensions:

  • .CEF
  • .TBD
  • .SOW
  • .ERR

Directories:

  • C:\Program Files\Dell\Dell Data Protection\

Files:

  • C:\Windows\System32\CmgShieldSvc.exe
  • C:\windows\system32\drivers\CMGCrypt.mac
  • C:\Windows\System32\EmsService.exe
  • C:\Windows\System32\EmsServicehelper.exe
  • C:\Windows\System32\Drivers\cmgffe.sys
  • C:\Windows\System32\Drivers\cmgfve.sys
  • C:\windows\system32\drivers\cmghiber.mac
  • C:\Windows\System32\Drivers\cmghiber.sys
  • C:\Windows\System32\Drivers\cmgpcs.sys
  • C:\Windows\System32\Drivers\CMGShCEF.sys
  • C:\Windows\System32\Drivers\cmgshreg.sys

Extensions:

  • .CEF
  • .TBD
  • .SOW
  • .ERR

Directories:

  • C:\Program Files\Dell\Dell Data Protection\

Files:

  • C:\Windows\System32\CmgShieldSvc.exe
  • C:\windows\system32\drivers\CMGCrypt.mac
  • C:\Windows\System32\EmsService.exe
  • C:\Windows\System32\EmsServicehelper.exe
  • C:\Windows\System32\Drivers\cmgffe.sys
  • C:\Windows\System32\Drivers\cmgfve.sys
  • C:\windows\system32\drivers\cmghiber.mac
  • C:\Windows\System32\Drivers\cmghiber.sys
  • C:\Windows\System32\Drivers\cmgpcs.sys
  • C:\Windows\System32\Drivers\CMGShCEF.sys
  • C:\Windows\System32\Drivers\cmgshreg.sys

Extensions:

  • .CEF
  • .SOW
  • .ERR

Directories (Credant):

  • C:\Program Files\Credant
  • C:\Windows\System32\
  • C:\Windows\System32\Drivers

Directories (Dell):

  • C:\Program Files\Dell\Dell Data Protection\Encryption
  • C:\Windows\System32\
  • C:\Windows\System32\Drivers

Files:

  • C:\Windows\System32\CmgShieldSvc.exe
  • C:\Windows\System32\EmsService.exe
  • C:\Windows\System32\Drivers\CMGShCEF.sys

Extensions:

  • .CEF
  • .SOW
  • .ERR

For support, US-based customers may contact Dell Data Security ProSupport at 877.459.7304, Option 1, Ext. 4310039, or via the Chat Portal. To contact support outside the US, reference ProSupport’s International Contact Numbers. For additional insights and resources, visit the Dell Security Community Forum.

Additional Information

 

Videos

 

Article Properties


Affected Product

Dell Encryption

Last Published Date

18 Mar 2021

Version

5

Article Type

Solution

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