VPlex: Frequent Call Homes for event SVE_Config message

Summary: This KB article describes VPlex call home event 'SVE_Config message'

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Symptoms



Frequent call home alerts are sent for event data 'SVE_Config message'

Cause

This call home event data [SVE_Config message] represents the config.xml file being sent to the EMC database.

This ensures the most up to date information regarding the VPlex system is contained in the EMC database. This includes VPlex code version and type.

An example of the call home event is:

<?xml version="1.0" encoding="UTF-8"?>

-<ConnectHome xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="/opt/connectemc/schema/ema_ConnectHome108.xsd" SchemaVersion="1.0.8">

<TransType>10</TransType>

<TransTypeDesc>EventXML</TransTypeDesc>

<TransID>0</TransID>

-<Node Status="OK" State="Online" ID="VPlex Serial Number">

-<Identifier>

<DeviceState>1</DeviceState>

<DeviceStatus>3</DeviceStatus>

<ClarifyID>VPlex Serial Number</ClarifyID>

<SiteName>Site Name</SiteName>

<Vendor>EMC</Vendor>

<DeviceType>VS1</DeviceType>

<Model/>

<SerialNumber>VPlex Serial Number</SerialNumber>

<WWN/>

<Platform/>

<OS/>

<OS_VER/>

<UcodeVer>5.4.1.01.00.05</UcodeVer>

<EmbedLevel>2</EmbedLevel>

<InternalMaxSize>0</InternalMaxSize>

<Comment/>

</Identifier>


-<Connection>

<ConnectType/>

<AccessType/>

<Version/>

<InPolicy/>

<OutPolicy/>

<RouterIP/>

<IPAddress>IP Address</IPAddress>

<IPName/>

<NAT_IP/>

<EMC_IP/>

<State>NA</State>

<UserID/>

<AppName/>

<UdpSocket/>

<ConnectNum/>

<Port/>

</Connection>

<HeartBeat/>


-<InternalData>

<FileList/>


-<EventList>


-<Event>

<SymptomCode>SVEConfig</SymptomCode>

<Category>Status</Category>

<Severity>Info</Severity>

<Status>OK</Status>

<Component>CLUSTER</Component>

<ComponentID>Unknown</ComponentID>

<SubComponent>CLUSTER-1</SubComponent>

<SubComponentID/>

<CallHome>Yes</CallHome>

<FirstTime>2016-06-07T08:29:56.806Z</FirstTime>

<LastTime>2016-06-07T08:29:56.806Z</LastTime>

<Count>1</Count>


-<EventData>

<![CDATA[SVE_Config message [Versions:MS{}, Director{}] ]]>

</EventData>


-<Description>

<![CDATA[SVE_Config message ClusterID: cluster-1 Peer TLA: VPlex Serial Number of Peer Cluster Product Type: Metro ]]>

</Description>

</Event>

</EventList>

</InternalData>


-<ExternalFiles>

<FileName>/opt/emc/connectemc/poll/RSC_VPlexSerialNumber_060716_083010000_VS1_Config.zip</FileName>

</ExternalFiles>

</Node>

</ConnectHome>


Resolution

This is an informational call home and can be ignored.

Affected Products

VPLEX Series

Products

VPLEX GeoSynchrony, VPLEX Series, VPLEX VS1, VPLEX VS2
Article Properties
Article Number: 000171221
Article Type: Solution
Last Modified: 28 Oct 2025
Version:  3
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