Data Protection Advisor: Data collection for Avamar fails with Error "authentication method 10 not supported"
Summary: Data collection for Avamar fails with Error authentication method 10 not supported
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Symptoms
The Data collection for Avamar fails with Error "Connection to database mcdb failed: authentication method 10 not supported (-1)" Post upgrade of Avamar server to 19.3.
Cause
From Avamar 19.3 the remote authentication method to mdcd has been updated.
From Agent log we see the below message.
DBG1 27653.27653 20200817:184048 sodbc.pgsql.exec - cpgsqlExec(): Cannot execute statement due to handle with invalid status
DBG1 27653.27653 20200817:184048 sodbc.pgsql.connect - cpgsqlConnect(): Failed to determine database version: Connection to database mcdb failed: authentication method 10 not supported
DBG1 27653.27653 20200817:184048 sodbc.pgsql.connect - cpgsqlConnect(): Obtained new connection to postgres database. Server=X.X.X.X, DB=mcdb, Port=5555, User=viewuser
DBG1 27653.27653 20200817:184048 sodbc.pgsql.sodbc - sodbcOpen(): Failed to connect to database server. server=X.X.X.X, dbname=mcdb, user=viewuser, port=5555. Error was: Connection to database mcdb failed: authentication method 10 not supported
(-1)
DBG1 27653.27653 20200817:184048 sodbc.pgsql.connect - cpgsql(): Closing connection to postgres database. Server=X.X.X.X, DB=mcdb, Port=5555, User=viewuser
ERR 27653.27653 20200817:184048 agent.mod.avamar - status(): failed to connect to server
From Agent log we see the below message.
DBG1 27653.27653 20200817:184048 sodbc.pgsql.exec - cpgsqlExec(): Cannot execute statement due to handle with invalid status
DBG1 27653.27653 20200817:184048 sodbc.pgsql.connect - cpgsqlConnect(): Failed to determine database version: Connection to database mcdb failed: authentication method 10 not supported
DBG1 27653.27653 20200817:184048 sodbc.pgsql.connect - cpgsqlConnect(): Obtained new connection to postgres database. Server=X.X.X.X, DB=mcdb, Port=5555, User=viewuser
DBG1 27653.27653 20200817:184048 sodbc.pgsql.sodbc - sodbcOpen(): Failed to connect to database server. server=X.X.X.X, dbname=mcdb, user=viewuser, port=5555. Error was: Connection to database mcdb failed: authentication method 10 not supported
(-1)
DBG1 27653.27653 20200817:184048 sodbc.pgsql.connect - cpgsql(): Closing connection to postgres database. Server=X.X.X.X, DB=mcdb, Port=5555, User=viewuser
ERR 27653.27653 20200817:184048 agent.mod.avamar - status(): failed to connect to server
Resolution
The Support for new authentication method for Avamar is introduced in DPA 19.3.
Customer should upgrade the DPA data collection Agent to 19.3 for successful authentication and data collection.
Customer should upgrade the DPA data collection Agent to 19.3 for successful authentication and data collection.
Article Properties
Article Number: 000173621
Article Type: Solution
Last Modified: 25 Apr 2025
Version: 3
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