Unisphere for PowerMax: SMAS deployment failure post installation with error "Failed to deploy common-em0.ear"

Summary: SMAS deployment failure post installation with error "Failed to deploy common-em0.ear" Caused by: org.postgresql.util.PSQLException: FATAL: invalid value for parameter \"TimeZone\": \"\""}}}}}}}}}}}} ...

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Symptoms

Unable to launch Unisphere after installation as the deployment is failing with errors “Failed to deploy common-em0.ear"
Installation is fine without errors but after installation SMAS never comes up.

Pre-requisites looks good:
  • Appropriate version of symcli installed
  • Symcfg discover successful
  • Hosts file configured fine
  • RAM and Disk space appropriate
  • OS is compatible as per Elabnavigator
Here are the deployment failure errors:

2021-06-03 16:07:39,972 INFO  [com.emc.em.deployer.ServerManagerService] (EJB default - 1) ServerManagerService.getLine():     Caused by: org.postgresql.util.PSQLException: FATAL: invalid value for parameter \"TimeZone\": \"time_zone\""}}}}}}}}}}}}
2021-06-03 16:07:40,299 INFO  [com.emc.em.deployer.ServerManagerService] (EJB default - 1) ServerManagerService.attemptDeployingArchive(): Error stream common-em0.ear
2021-06-03 16:07:40,301 ERROR [com.emc.em.deployer.ServerManagerService] (EJB default - 1) ServerManagerService.attemptDeployingArchive(): Failed to deploy common-em0.ear with exit value 1
2021-06-03 16:07:40,304 ERROR [com.emc.em.deployer.ServerManagerService] (EJB default - 1) ServerManagerService.deployArchive(): failed to attempt deploying with controller status failed
2021-06-03 16:07:40,304 ERROR [com.emc.em.deployer.DeployService] (EJB default - 1) DeployService.deployArchive(): Failed to deploy common-em0.ear
2021-06-03 16:07:40,305 ERROR [com.emc.em.deployer.DeployService] (EJB default - 1) DeployService.deployArchives(): Failed to deploy archive common-em
2021-06-03 16:07:40,305 ERROR [com.emc.em.deployer.DeployService] (EJB default - 1) DeployService.deploy(): Failed to deploy: com.emc.em.deployer.DeployServiceException: Failed to deploy common-em0.ear

Following was also tried while troubleshooting the issue:
  • Messages logs doesn’t have any significant errors which might contribute to this situation
  • In customer environment, I tried changing the time zone to EST and did a fresh install which too failed with same error
  • Tried installing it under default/non-default location still it failed with the same error.
  • Postgres permissions looks good i.e., The below commands returns appropriate results
        [root@redhat ~]# cat /etc/passwd |grep postgres
        postgres:x:1001:1001::/home/postgres:/bin/bash
        [root@redhat ~]# cat /etc/group |grep postgres
        postgres:x:1001:
  • A repro in another RHEL worked absolutely fine

Cause

Finally the following error were found in postgres.log which indicates that "/opt/emc/SMAS/jboss/standalone/data/pgsql/share/postgresql/timezone" doesn't have appropriate permission.

2021-06-03 15:07:39 GMT:127.0.0.1(40294):smasinfra@common:[4167]:LOG:  could not open directory "/opt/emc/SMAS/jboss/standalone/data/pgsql/share/postgresql/timezone": Permission denied
2021-06-03 15:07:39 GMT:127.0.0.1(40294):smasinfra@common:[4167]:FATAL:  invalid value for parameter "TimeZone": "time_zone"
2021-06-03 15:07:39 GMT:127.0.0.1(40296):smasinfra@common:[4168]:LOG:  could not open directory "/opt/emc/SMAS/jboss/standalone/data/pgsql/share/postgresql/timezone": Permission denied
2021-06-03 15:07:39 GMT:127.0.0.1(40296):smasinfra@common:[4168]:FATAL:  invalid value for parameter "TimeZone": "time_zone"
2021-06-03 15:07:39 GMT:127.0.0.1(40298):smasinfra@common:[4169]:LOG:  could not open directory "/opt/emc/SMAS/jboss/standalone/data/pgsql/share/postgresql/timezone": Permission denied
2021-06-03 15:07:39 GMT:127.0.0.1(40298):smasinfra@common:[4169]:FATAL:  invalid value for parameter "TimeZone": "time_zone"
2021-06-03 15:07:39 GMT:127.0.0.1(40300):smasinfra@common:[4171]:LOG:  could not open directory "/opt/emc/SMAS/jboss/standalone/data/pgsql/share/postgresql/timezone": Permission denied
2021-06-03 15:07:39 GMT:127.0.0.1(40300):smasinfra@common:[4171]:FATAL:  invalid value for parameter "TimeZone": "time_zone"

Resolution

Appropriate permission was provided by Linux admin to "/opt/emc/SMAS/jboss/standalone/data/pgsql/share/postgresql/timezone" and SMAS was started fine.

Affected Products

Unisphere for PowerMax
Article Properties
Article Number: 000188533
Article Type: Solution
Last Modified: 02 Nov 2021
Version:  3
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