Customer Self-Replaceable Parts

Summary: Learn what a Customer Self-Replaceable (CSR) or Customer Replaceable Unit (CRU) is and guidance on how to replace these parts.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Some components are designed for simple removal and replacement; such parts are designated as Customer Self-Replaceable (CSR) parts or Customer Replaceable Unit (CRU).

When a Dell technician diagnoses that a CSR or CRU designated part is required, Dell ships the recommended part directly to the customer. This allows customers to swap out parts whenever it is most convenient for them.

Dell’s Customer Self-Replaceable Parts policies apply to the following products sold with Basic Hardware Service.

  • Alienware
  • Inspiron
  • Latitude
  • OptiPlex
  • PowerEdge
  • PowerEdge SC
  • PowerVault
  • Precision
  • Vostro
  • XPS
  • Dell EqualLogic
  • Dell/EMC Storage products
  • Dell Plus Laptop
  • Dell Pro Laptops
  • Dell Pro Max Laptops
  • Dell Pro Plus laptops
  • Dell Pro Premium
  • Dell Pro Rugged Laptops
  • Dell Pro Max Micro
  • Dell Pro Max Slim
  • Dell Pro Max Tower
  • Dell Pro Micro
  • Dell Pro Slim
  • Dell Pro Tower
  • Dell Slim Desktops
  • Dell tower desktops
  • Dell All-in-One Desktops
  • Dell Pro All-in-One Desktops

To view your Service Description, go to Dell Consumer Service Contracts.

See the following articles for step-by-step videos to help you with the replacement of parts that have been shipped to you.

Additional Information

Refer Dell Technologies SoLve Online Self-Service Procedures

Affected Products

Alienware, Dell All-in-One, Dell Pro All-in-One, Dell Pro Max Micro, Dell Pro Max Slim, Dell Pro Max Tower, Dell Pro Micro, Dell Pro Slim, Dell Pro Tower, Dell Slim, Dell Tower, Alienware, Dell Plus, Dell Pro, Dell Pro Max, Dell Pro Plus , Dell Pro Premium, Inspiron, Latitude, Dell Pro Rugged, Vostro, XPS, Fixed Workstations, Dell Pro Max Micro XE FCM2250, Dell Pro Max Slim XE FCS1250, Dell Pro Max Tower T2 XE FCT2250, Dell Pro Max 16 XE MC16250, Dell Pro Micro Plus XE QBM1250, Dell Pro Slim Plus XE5 QBS1250, Dell Pro Tower Plus XE5 QBT1250 ...
Article Properties
Article Number: 000133412
Article Type: How To
Last Modified: 29 Aug 2025
Version:  17
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