PowerStore Alerts: Network ICMP and MTU Size issues
Summary: This article discusses Network Ping Status Alerts.
Symptoms
When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution that is provided, check the technical support contact options.
Cause
The cause is mentioned in the Resolution section under the respective alerts.
Resolution
| Alert ID | ONV_ICC_NETWORK_PING_STATUS_UNREACHABLE |
| Alert Text | Network ICMP connectivity issues with %(count) addresses. |
| Error Code | (0x01807802) |
| Impact | Network connectivity may be limited. |
| Resolution | Cause Network ICMP connectivity issues. Solution Check cabling and VLAN configuration within the nodes and switches. |
| Alert ID | ONV_ICC_NETWORK_PING_STATUS_MTU_ISSUES |
| Alert Text | Network MTU size issues with %(count) addresses. |
| Error Code | (0x01807803) |
| Impact | Network connectivity may be limited. |
| Resolution | Cause Network MTU size issues. Solution Check the port MTU sizes of switches and ensure that they correspond to the network MTU. The required MTU value appears in the alert details. |
| Alert ID | ONV_ICC_NETWORK_PING_STATUS_UNREACHABLE_AND_MTU_ISSUES |
| Alert Text | Network ICMP connectivity and MTU size issues with %(count) addresses. |
| Error Code | (0x01807804) |
| Impact | Network connectivity may be limited. |
| Resolution | Cause Network ICMP connectivity and MTU size issues. Solution Check cabling, VLAN, and MTU settings within cluster nodes and switches to ensure switch port MTU sizes match the network MTU. Find the required MTU value in the alert details. |
Additional Information
Alert code 0x01807802
If hosts are directly connected to the PowerStore I/O ports, this alert may reappear multiple times. See the following KB for more details: PowerStore: Direct Attached Hosts are Not Supported for iSCSI and NVMe TCP Over 4-Port Card Bond0 Ports. This alert can be ignored since there is no switch between the hosts and the cluster, but it cannot be disabled.