Data Domain: How to change the DDBoost user role to Admin or None

Summary: Unable to change the role of the DDBoost user role (Admin or none)

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

We must first unassign the "DDBoost" user from the SU, and then only we can make the role changes to the "DDBoost" user.

Changing the role of the DDboost user gives below error:

Data Domain :  **** The DD System user role cannot be changed because this DDboost user owns one or more storage-units.

 

Cause

The ddboost user role cannot be modified while the user is a ddboost user.

NOTE: That beginning in DDOS version 6.2 and higher, the modify command described below does a recursive chown (change owner) of the files and directories within the storage-unit. See KB 000078758 for details on potential command timeout if there are many files in the storage-unit.

Consider if you need this user to have an admin role. Some backup applications need this role so that it can have the correct role to mount an NFS datastore on to the Data Domain or it can cause the instant access Restore failures. Some backup applications need this role for snapshot expiry.

Or if for security reasons, the user must have a lower role (such as none).

 

Resolution

WARNING: There should be no backups running while running this procedure as backups can fail.
NOTE: That beginning in DDOS version 6.2 and higher, the below modify command does a recursive chown (change owner) of the files and directories within the storage-unit. See KB 000078758 for details on potential command timeout if there are many files in the storage-unit.

Perform the below steps:

  1. Check the current SU configuration and the user assigned to the SU.

    # ddboost storage-unit show
    Name Pre-Comp (GiB) Status User Report Physical
    Size (MiB)
    ------------- -------------- ------ ------- ---------------
    Avamar01 8550.7 RW MyDDBoost -
    ------------- -------------- ------ ------- ---------------
    D : Deleted
    Q : Quota Defined
    RO : Read Only
    RW : Read Write
    RD : Replication Destination
  2. Assign a temporary other ddboost user to the storage-unit.

    NOTE: That beginning in DDOS version 6.2 and higher, the below modify command does a recursive chown (change owner) of the files and directories within the storage-unit. See KB 000078758 for details on potential command timeout if there are many files in the storage-unit.

    Example:

    #ddboost storage-unit modify Avamar01 user sysadmin
  3. Check the SU config now, the user assigned to the SU should be changed to sysadmin from MyDDBoost.

    #ddboost storage-unit show
    Name Pre-Comp (GiB) Status User Report Physical
    Size (MiB)
    ------------- -------------- ------ ---- ---------------
    Avamar01 8550.7 RW sysadmin -
    ------------- -------------- ------ ---- ---------------
    D : Deleted
    Q : Quota Defined
    RO : Read Only
    RW : Read Write
    RD : Replication Destination
  4. Unassign the MyDDBoost user from being a ddboost user.

    Example:

    #ddboost user unassign MyDDBoost
  5. Change the role of ddboost user.

    # user change role MyDDBoost {admin | limited-admin | user | backup-operator | none}

    Role changed for user "DDBoost"

  6. As the MyDDboost has the new role now, assign the MyDDboost user as a ddboost user.

    Example:

    # ddboost user assign MyDDBoost

    User "MyDDBoost" assigned to DD Boost

  7. Assign the "MyDDBoost" user to the storage-unit.

    NOTE: That beginning in DDOS version 6.2 and higher, the below modify command does a recursive chown (change owner) of the files and directories within the storage-unit. See KB 000078758 for details on potential command timeout if there are many files in the storage-unit.

    Example:

    # ddboost storage-unit modify Avamar01 user MyDDBoost

    Storage-unit "Avamar01" modified for user "MyDDBoost"

    # ddboost storage-unit show
    Name Pre-Comp (GiB) Status User Report Physical
    Size (MiB)
    ------------- -------------- ------ ------- ---------------
    Avamar01 8550.7 RW MyDDBoost -
    ------------- -------------- ------ ------- ---------------
    D : Deleted
    Q : Quota Defined
    RO : Read Only
    RW : Read Write
    RD : Replication Destination
  8. Checked the role assigned to the "DDBoost" user now, it should match the wanted role.

    Example:

    # user show list
    User list from node "localhost".
    Name        Uid   Role       Last Login From   Last Login Time            Status    Disable Date
    ---------   ---   --------   ---------------   ------------------------   -------   ------------
    sysadmin    100   admin      10.159.xxx.xxx    Wed Jan 30 04:28:45 2019   enabled   never
    MyDDBoost  500   admin      10.159.xxx.xxx    Sat Nov 10 21:31:17 2018   enabled   never
    ---------   ---   --------   ---------------   ------------------------   -------   ------------

    Example shows the MyDDBoost has an admin role.

 

Affected Products

Data Domain

Products

Data Domain
Article Properties
Article Number: 000050347
Article Type: Solution
Last Modified: 22 Sept 2025
Version:  4
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