PowerProtect Data Manager: Report Browser shows no data

Summary: PowerProtect Data Manager Report Browser shows no data.

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Symptoms

A couple days after reporting engine was deployed, the Report Browser shows no data for backup jobs. 

Issue: No reports are visible on 19.12.0-19 for the fresh install scenario.
          

Observation:

  • It is specific to RC19 build and working fine with RC17 build.
  • There is no change in the Reporting codebase between RC17 and RC19.



Report Browser shows no data for backup jobs 


/var/log/dellemc/agent/dpaagent.log from the reporting node has below error logged.

ERR     18508.18530    20221122:142030 com.emc.dpa.agent.mo - execute(): Function status caught ProcessingException
WARN    18508.18530    20221122:142030     com.agent.worker - runAgentWorkerRequest(): Received unexpected output from worker: javax.ws.rs.ProcessingException: Unable to invoke request
WARN    18508.18530    20221122:142030     com.agent.worker - runAgentWorkerRequest(): Received unexpected output from worker:     at org.jboss.resteasy.client.jaxrs.engines.ApacheHttpClient4Engine.invoke(ApacheHttpClient4Engine.java:287)

WARN    18508.18530    20221122:142030     com.agent.worker - runAgentWorkerRequest(): Received unexpected output from worker: Caused by: javax.net.ssl.SSLException: Fatal Alert received: Handshake Failure.

ERR     18508.18529    20221122:142030 com.emc.dpa.agent.mo - execute(): Function jobmonitor caught ProcessingException
WARN    18508.18529    20221122:142030     com.agent.worker - runAgentWorkerRequest(): Received unexpected output from worker: javax.ws.rs.ProcessingException: Unable to invoke request
WARN    18508.18529    20221122:142030     com.agent.worker - runAgentWorkerRequest(): Received unexpected output from worker:     at org.jboss.resteasy.client.jaxrs.engines.ApacheHttpClient4Engine.invoke(ApacheHttpClient4Engine.java:287)

Cause

Problem Statement: The certificate generation was incorrect,
Duplicate crontab entries (were seen intermittent) to generate certificate files.
Certificates file generation was going into race condition and part of certificates (csr and key) were regenerated.

Resolution

In some instances where this has been observed, the issue has been worked around by following the below steps.
Below steps are required to be performed on the report node.
How to get report node credential using PPDM CLI:
On the PPDM appliance, switch to the root user Run the following commands:
## source /opt/emc/vmdirect/unit/vmdirect.env
## /opt/emc/vmdirect/bin/infranodemgmt get --secret

Step 01: Make sure single entry in crontab is present to generate certificates.

crontab -l

crontab -e

Step 02: Take a backup and remove old certificates from /opt/emc/dpa/agent/data/ppdm/rs directory.

  1. Open SSH session to Reporting Node as admin then change to root (-) user.
  2. Run 'cd /opt/emc/dpa/agent/data/ppdm/rs'
  3. Run 'ls' (root user sees certificate files)
  4. Run 'mkdir old_data'
  5. Run 'mv * old_data'
  6. Run 'ls' (root user sees only old_data directory)

Step 03: DPA agent restart regenerate the certificates.

/opt/emc/dpa/services/bin/dpa.sh agent restart

Check the status of the agent by command 'dpa.sh agent status' it should be running.
Run 'ls' (root user sees newly generated certificate in /opt/emc/dpa/agent/data/ppdm/rs directory.
 
Step 04： Re-run the report in Report Browser after 1 to 2 hours. 
Ideally, after dpa restart, data comes after the Configuration data collection job is triggered and the frequency for that Job is 1 hour.

This issue is permanently fixed in 19.13.

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000203397
Article Type: Solution
Last Modified: 15 Jan 2026
Version:  5
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