PowerProtect：验证用户失败，“凭据无效 — 检查凭据并重试”

Summary: 将 vCenter 资产源添加到 PowerProtect Data Manager 时，单击“验证用户”失败，并显示错误“凭据无效 — 请检查凭据并重试”

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Symptoms

将 vCenter 资产源添加到 PowerProtect Data Manager 时，单击 验证用户失败，并显示错误： 
Credentials invalid - check the credentials and try again
现有用户凭据用于域帐户。

而 vmdm.log 显示： 
2025-04-09T16:42:52.366Z ERROR [] [https-jsse-nio-0.0.0.0-8447-exec-5832] [][][][TRACE_ID:9eb49ea9b297e527][] [c.e.b.v.s.VcenterPrivilegeCheckService.logAndThrowBadRequestException(405)] - Credentials invalid - check the credentials and try again
2025-04-09T16:42:52.367Z ERROR [] [https-jsse-nio-0.0.0.0-8447-exec-5832] [][][][TRACE_ID:9eb49ea9b297e527][] [c.e.b.v.e.VmdmRestErrorHandler.logError(298)] - Exception Trace -
com.emc.brs.vmdm.error.BadRequestException: Unable to log into vCenter
而 vmware-service.log 显示： 
2025-04-09T16:55:31.286Z ERROR [] [connection-service-thread-2] [][][][][] [c.e.b.v.v.c.Connection.connect(145)] - Failed to connect to vCenterHost.domain.com: Cannot complete login due to an incorrect user name or password.
vCenter vpxd 日志显示： 
2025-04-09T16:42:49.360Z error vpxd[41485] [Originator@6876 sub=User opID=7a0c4405] Failed to authenticate user <userID>
2025-04-09T16:55:27.279Z error vpxd[41263] [Originator@6876 sub=UserDirectorySso opID=adcf89d] AcquireToken exception: N9SsoClient27InvalidCredentialsExceptionE(Authentication failed: Invalid credentials)
（**用户 ID 未显示域）

Cause

登录失败，因为登录没有传递具有用户 ID 的域进行身份验证。

应使用格式输入用户 ID userid@domain。此实例的日志显示： 
<userID>
但它应该显示： 
<userID@domain>

Resolution

应更改或重新创建用于添加 vCenter 资产源的凭据，以使用该格式 userid@domain。

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000345049
Article Type: Solution
Last Modified: 24 Sept 2025
Version:  1
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