Unisphere for VMAX：錯誤「Unisphere for VMAX Configuration Error.安裝將會中止。SMAS 資料庫逾時無法啟動」

Summary: 在安裝主機型 Unisphere 期間，會建立 postgres 使用者和群組，並顯示此錯誤訊息： 「Unisphere for VMAX 組態錯誤。安裝將會中止。SMAS 資料庫逾時無法啟動」

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Symptoms

在安裝主機型 Unisphere 期間，會建立 postgres 使用者和群組，並顯示此錯誤訊息：

Unisphere for VMAX Configuration Error. Installation will be aborted.
----------------------------------------------------------------------
Please check the Unisphere for VMAX documentation to fix this configuration issue.
SMAS Database timeout cannot be started.

 

# service smas start
Looking for config file at /opt/emc/SMAS/jboss/domain/configuration/domain.xml.init
Info: Start DB with check
ROOT Info: Start DB without check
Message > smasdb_unix_helper.sh SMASDB is starting.
Message > smasdb_u
Message > This account is currently not available.

 

Cause

檢查 postgres 使用者是否在 /etc/passwd 顯示 /sbin/nologin

例如：

 

/etc/passwd:postgres:x:504:504::/home/postgres:/sbin/nologin
/etc/group:postgres:x:504:

 

Resolution

若要解決此問題：

  1. 變更 /etc/passwd 以便 Postgres 使用者具有有效的 Shell。例如： /bin/bash
  2. 接著解除安裝並重新安裝 VMAX 的 Unisphere。

如果此問題持續發生，請參閱知識文章 466502 從 Linux 主機解除安裝或安裝 Unisphere 時經常收到錯誤

Affected Products

Enterprise Storage, Unisphere for VMAX
Article Properties
Article Number: 000064037
Article Type: Solution
Last Modified: 16 Sept 2025
Version:  5
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