無法透過 Dell Security Management 前端伺服器啟動 Dell Encryption 端點

Summary: 將 Dell Security Management Server 升級至 11.5 後，Dell Encryption 用戶端無法再透過前端伺服器啟動。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

受影響的產品：

  • Dell Security Management Server
  • Dell Security Management Server Virtual

受影響的版本：

  • 11.5 版

將 Dell Security Management Server 後端伺服器升級至 11.5 版後，Dell Encryption 端點無法再透過前端伺服器啟動。

在 Dell Security Management Server 後端伺服器上，在 Security Server 服務的 output.log 檔案中搜尋下列錯誤時，可以識別此問題。

2022-09-09T15:26:25,065 INFO  XSERVER [qtp1015754443-3680] - XML-RPC request received from 172.XXX.XXX.XXX
2022-09-09T15:26:25,065 ERROR XSERVER [qtp1015754443-3680] - Invalid MediaType received: application/octet-stream, from 172.XXX.XXX.XXX
2022-09-09T15:27:02,741 INFO  XSERVER [qtp1015754443-3153] - XML-RPC request received from 172.XXX.XXX.XXX

Cause

不適用

Resolution

此問題的修正可在 v11.6 及更新版本中找到。

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Affected Products

Dell Encryption
Article Properties
Article Number: 000204787
Article Type: Solution
Last Modified: 26 Apr 2024
Version:  4
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