PowerProtect smtp_send.py genererar ett fel: 'NoneType'-objektet har inget attribut 'encode'

Summary: PowerProtect Data Manager används för att skydda miljön och "Support > Email Setup" konfigureras för att ta emot mejlaviseringar.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

E-postmeddelandet för test av e-postkonfiguration misslyckas med att ange validering av SMTP-informationen (Simple Mail Transfer Protocol).

Error
104: Sending the test email failed. Socket error : mailserver.mydomain.com
Verify the SMTP details and try again.

PowerProtect Data Manager innehåller /usr/local/brs/bin/smtp_send.py skript för att felsöka SMTP-relaterade problem. Skriptet kan inte köras och genererar följande information:

admin@my-ppdm:~> /usr/local/brs/bin/smtp_send.py -HOST mailserver.mydomain.com -FROM test_email_address@dell.com -PORT 25 -ARGS True -S "PowerProtect Data Manager test email" -C plain -R test_email_address@dell.com
Traceback (most recent call last):
  File "/usr/local/brs/bin/smtp_send.py", line 338, in <module>
    main()
  File "/usr/local/brs/bin/smtp_send.py", line 308, in main
    outer.attach(MIMEText(args.body, args.content_type))
  File "/usr/lib64/python3.4/email/mime/text.py", line 33, in {}init{}
    _text.encode('us-ascii')
AttributeError: 'NoneType' object has no attribute 'encode'

Cause

Informationen smtp_send.py Hjälp visar att alla kommandon är valfria, men de flesta av dem är obligatoriska:

admin@my-ppdm:~> /usr/local/brs/bin/smtp_send.py -h

usage: smtp_send.py [-h] [-HOST MAILSERVER] [-PORT PORT] [-USER USERNAME]
                    [-PASS PASSWORD] [-FROM MAILFROM] [-ARGS USEARGS]
                    [-R RECIPIENTS [RECIPIENTS ...]] [-S SUBJECT]
                    [-C CONTENT_TYPE]
                    [-T {MAIL_BODY_AS_ARGUMENT,MAIL_BODY_AS_ATTACHMENT,MAIL_BODY_FROM_FILE}]
                    [-p TIMEOUT] [--hide] [-F FILENAME | -B BODY]
optional arguments:
  -h, --help            show this help message and exit
  -HOST MAILSERVER      Mail server
  -PORT PORT            Mail port
  -USER USERNAME        Mail username
  -PASS PASSWORD        Mail password
  -FROM MAILFROM        Mail from
  -ARGS USEARGS         Use args
  -R RECIPIENTS [RECIPIENTS ...]
                        Mail recipients
  -S SUBJECT            Mail subject
  -C CONTENT_TYPE       Content Type
  -T {MAIL_BODY_AS_ARGUMENT,MAIL_BODY_AS_ATTACHMENT,MAIL_BODY_FROM_FILE}
                        Message type
  -p TIMEOUT            Timeout in minutes
  --hide                hide to field from recipients
  -F FILENAME, --Files FILENAME
                        File to be attached
  -B BODY, --Body BODY  Message body

Resolution

Alla alternativ som refereras till måste användas när du använder smtp_send.py skriptet i stället för att förlita sig på "help" kommando utdata. Exempel på syntax och utdata:

admin@my-ppdm:~> /usr/local/brs/bin/smtp_send.py -HOST mailserver.mydomain.com -FROM test_email_address@dell.com -PORT 25 -ARGS True -T MAIL_BODY_AS_ARGUMENT -S "PowerProtect Data Manager test email" -B "This is a test email from a PowerProtect Data Manager appliance" -C plain -R test_email_address@dell.com
2023-11-08 18:05:10.150515 INFO : Sending email with subject : PowerProtect Data Manager test email
2023-11-08 18:05:10.866943 INFO : sending mail
2023-11-08 18:05:11.071116 INFO : result: {}
admin@my-ppdm:~>

Additional Information

Obligatoriska argument: 
  -HOST MAILSERVER      Mail server
  -FROM MAILFROM        Mail from
  -ARGS USEARGS         Use args
  -R RECIPIENTS [RECIPIENTS ...]
                        Mail recipients
  -S SUBJECT            Mail subject
  -C CONTENT_TYPE       Content Type
  -T {MAIL_BODY_AS_ARGUMENT,MAIL_BODY_AS_ATTACHMENT,MAIL_BODY_FROM_FILE}
                        Message type
  -B BODY, --Body BODY  Message body
Valfria argument: 
  -h, --help            show this help message and exit
  -PORT PORT            Mail port
  -USER USERNAME        Mail username
  -PASS PASSWORD        Mail password
  -p TIMEOUT            Timeout in minutes
  --hide                hide to field from recipients
  -F FILENAME, --Files FILENAME
                        File to be attached
Article Properties
Article Number: 000219362
Article Type: Solution
Last Modified: 03 Dec 2025
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.