PowerFlex 4.X Kunne ikke opgradere enhed pga. manglende softwarekomponent-id er

Summary: Under en kodeopgradering efter en time eller 2 vender brugergrænsefladen tilbage til normal drift, uden at der udføres nogen opgradering.

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Symptoms

Scenarie

Opgraderingen mislykkes med I/O-fejl i asmManager-logfiler og DEBUG-fejl, hvor softwaren ikke kan findes for komponent-id er. Som det ses på følgende skærmbilleder:

2024-05-08 13:15:08,281 [https-jsse-nio-9080-exec-9] (LCMService.java:379) [DEBUG] ALCM status = UPGRADING
2024-05-08 13:15:13,660 [JobMgrQuartzScheduler_Worker-69] (LCMService.java:379) [DEBUG] ALCM status = UPGRADING
2024-05-08 13:15:13,660 [JobMgrQuartzScheduler_Worker-69] (JobManager.java:1208) [DEBUG] 1 jobs of [class com.dell.asm.asmcore.asmmanager.tasks.external.UpgradePFMP - Job-9d1a07b3-e0c8-4a86-a128-d5a8ff14ec89] currently still running
2024-05-08 13:15:23,668 [JobMgrQuartzScheduler_Worker-69] (AlcmApplianceServiceProxy.java:97) [ERROR] Unable to get the LCM status: I/O error on GET request for https://alcm.powerflex:9020/alcm/appliance/status [alcm.powerflex]: Connection refused (Connection refused); nested exception is java.net.ConnectException: Connection refused (Connection refused)
2024-05-08 13:15:23,669 [JobMgrQuartzScheduler_Worker-69] (JobManager.java:1205) [WARN] Job waiting was aborted by callback for Job-9d1a07b3-e0c8-4a86-a128-d5a8ff14ec89
2024-05-08 13:15:23,669 [JobMgrQuartzScheduler_Worker-69] (ExternalJob.java:46) [DEBUG] Finished executing the job UpgradePFMP.Job-9d1a07b3-e0c8-4a86-a128-d5a8ff14ec89
2024-05-08 13:15:23,719 [JobMgrQuartzScheduler_Worker-69] (QuartzListener.java:185) [DEBUG] --> Entering jobWasExecuted() listener: UpgradePFMP.Job-9d1a07b3-e0c8-4a86-a128-d5a8ff14ec89
2024-05-08 13:15:23,725 [JobMgrQuartzScheduler_Worker-69] (QuartzListener.java:263) [DEBUG] --> Entering triggerComplete() listener: trigger: UpgradePFMP.Trg-9282239b-7aa4-4f20-bd60-42b624ee484d, nextFireTime: null
2024-05-08 13:15:23,726 [JobMgrQuartzScheduler_Worker-69] (QuartzListener.java:390) [DEBUG] --> Entering triggerFinalized() listener: UpgradePFMP.Trg-9282239b-7aa4-4f20-bd60-42b624ee484d
2024-05-08 13:15:24,268 [https-jsse-nio-9080-exec-5] (AlcmApplianceServiceProxy.java:97) [ERROR] Unable to get the LCM status: I/O error on GET request for https://alcm.powerflex:9020/alcm/appliance/status [alcm.powerflex]: Connection refused (Connection refused); nested exception is java.net.ConnectException: Connection refused (Connection refused)
2024-05-08 13:16:30,054 [https-jsse-nio-9080-exec-10] (JobManager.java:1041) [DEBUG] --> Entering jobAdded() listener: UpgradePFMP.Job-55354489-71ff-46a4-8465-d5fd28130355
2024-05-08 13:16:30,082 [https-jsse-nio-9080-exe
2024-05-08 00:09:48,718 [JobMgrQuartzScheduler_Worker-58] (FirmwareUtil.java:1734) [DEBUG] Unable to find Software Component for ID=111550,OS = null in RCM Intelligent Catalog 45.373.01
2024-05-08 00:09:48,909 [JobMgrQuartzScheduler_Worker-58] (FirmwareUtil.java:1734) [DEBUG] Unable to find Software Component for ID=typelib-1_0-Pango-1_0,OS = SLES15.4 in RCM Intelligent Catalog 45.373.01
2024-05-08 00:09:48,948 [JobMgrQuartzScheduler_Worker-58] (FirmwareUtil.java:1734) [DEBUG] Unable to find Software Component for ID=python3-traceback2,OS = SLES15.4 in RCM Intelligent Catalog 45.373.01
2024-05-08 00:09:49,112 [JobMgrQuartzScheduler_Worker-58] (FirmwareUtil.java:1734) [DEBUG] Unable to find Software Component for ID=27763,OS = null in RCM Intelligent Catalog 45.373.01
2024-05-08 00:09:49,358 [JobMgrQuartzScheduler_Worker-58] (FirmwareUtil.java:1734) [DEBUG] Unable to find Software Component for ID=libfuse3-3,OS = SLES15.4 in RCM Intelligent Catalog 45.373.01
2024-05-08 00:09:49,654 [JobMgrQuartzScheduler_Worker-58] (FirmwareUtil.java:1734) [DEBUG] Unable to find Software Component for ID=python3-PySocks,OS = SLES15.4 in RCM Intelligent Catalog 45.373.01

Impact Code-opgraderingen starter aldrig.

Cause

I sjældne tilfælde beskadiges den downloadede kode, men den kan stadig føjes til PowerFlex Management Platform (PFMP) ved hjælp af brugergrænsefladen.  

 

Resolution

  • Download de aktuelle RCM/IC-pakker igen.
  • Godkend kontrolsummerne
  • Upload
  • Prøv PFxM-opgraderingen igen

Påvirket version

PowerFlex Manager 4.x

Products

PowerFlex appliance R650, PowerFlex appliance R6525, PowerFlex appliance R660, PowerFlex appliance R6625, Powerflex appliance R750, PowerFlex appliance R760, PowerFlex appliance R7625, PowerFlex appliance R640, PowerFlex appliance R740XD , PowerFlex appliance R7525, PowerFlex appliance R840 ...
Article Properties
Article Number: 000244328
Article Type: Solution
Last Modified: 04 Nov 2024
Version:  1
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