PowerFlex 4.X 由於缺少軟體元件 ID，因此無法升級裝置

Summary: 在一小時或 2 小時的程式碼升級期間，UI 將恢復正常運作，且不會執行任何升級。

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Symptoms

案例

升級失敗，並出現 asmManager 記錄中的 I/O 錯誤，以及無法找到元件 ID 軟體的 DEBUG 錯誤。如以下螢幕擷取畫面所示：

2024-05-08 13:15:08,281 [https-jsse-nio-9080-exec-9] (LCMService.java:379) [DEBUG] ALCM status = UPGRADING
2024-05-08 13:15:13,660 [JobMgrQuartzScheduler_Worker-69] (LCMService.java:379) [DEBUG] ALCM status = UPGRADING
2024-05-08 13:15:13,660 [JobMgrQuartzScheduler_Worker-69] (JobManager.java:1208) [DEBUG] 1 jobs of [class com.dell.asm.asmcore.asmmanager.tasks.external.UpgradePFMP - Job-9d1a07b3-e0c8-4a86-a128-d5a8ff14ec89] currently still running
2024-05-08 13:15:23,668 [JobMgrQuartzScheduler_Worker-69] (AlcmApplianceServiceProxy.java:97) [ERROR] Unable to get the LCM status: I/O error on GET request for https://alcm.powerflex:9020/alcm/appliance/status [alcm.powerflex]: Connection refused (Connection refused); nested exception is java.net.ConnectException: Connection refused (Connection refused)
2024-05-08 13:15:23,669 [JobMgrQuartzScheduler_Worker-69] (JobManager.java:1205) [WARN] Job waiting was aborted by callback for Job-9d1a07b3-e0c8-4a86-a128-d5a8ff14ec89
2024-05-08 13:15:23,669 [JobMgrQuartzScheduler_Worker-69] (ExternalJob.java:46) [DEBUG] Finished executing the job UpgradePFMP.Job-9d1a07b3-e0c8-4a86-a128-d5a8ff14ec89
2024-05-08 13:15:23,719 [JobMgrQuartzScheduler_Worker-69] (QuartzListener.java:185) [DEBUG] --> Entering jobWasExecuted() listener: UpgradePFMP.Job-9d1a07b3-e0c8-4a86-a128-d5a8ff14ec89
2024-05-08 13:15:23,725 [JobMgrQuartzScheduler_Worker-69] (QuartzListener.java:263) [DEBUG] --> Entering triggerComplete() listener: trigger: UpgradePFMP.Trg-9282239b-7aa4-4f20-bd60-42b624ee484d, nextFireTime: null
2024-05-08 13:15:23,726 [JobMgrQuartzScheduler_Worker-69] (QuartzListener.java:390) [DEBUG] --> Entering triggerFinalized() listener: UpgradePFMP.Trg-9282239b-7aa4-4f20-bd60-42b624ee484d
2024-05-08 13:15:24,268 [https-jsse-nio-9080-exec-5] (AlcmApplianceServiceProxy.java:97) [ERROR] Unable to get the LCM status: I/O error on GET request for https://alcm.powerflex:9020/alcm/appliance/status [alcm.powerflex]: Connection refused (Connection refused); nested exception is java.net.ConnectException: Connection refused (Connection refused)
2024-05-08 13:16:30,054 [https-jsse-nio-9080-exec-10] (JobManager.java:1041) [DEBUG] --> Entering jobAdded() listener: UpgradePFMP.Job-55354489-71ff-46a4-8465-d5fd28130355
2024-05-08 13:16:30,082 [https-jsse-nio-9080-exe
2024-05-08 00:09:48,718 [JobMgrQuartzScheduler_Worker-58] (FirmwareUtil.java:1734) [DEBUG] Unable to find Software Component for ID=111550,OS = null in RCM Intelligent Catalog 45.373.01
2024-05-08 00:09:48,909 [JobMgrQuartzScheduler_Worker-58] (FirmwareUtil.java:1734) [DEBUG] Unable to find Software Component for ID=typelib-1_0-Pango-1_0,OS = SLES15.4 in RCM Intelligent Catalog 45.373.01
2024-05-08 00:09:48,948 [JobMgrQuartzScheduler_Worker-58] (FirmwareUtil.java:1734) [DEBUG] Unable to find Software Component for ID=python3-traceback2,OS = SLES15.4 in RCM Intelligent Catalog 45.373.01
2024-05-08 00:09:49,112 [JobMgrQuartzScheduler_Worker-58] (FirmwareUtil.java:1734) [DEBUG] Unable to find Software Component for ID=27763,OS = null in RCM Intelligent Catalog 45.373.01
2024-05-08 00:09:49,358 [JobMgrQuartzScheduler_Worker-58] (FirmwareUtil.java:1734) [DEBUG] Unable to find Software Component for ID=libfuse3-3,OS = SLES15.4 in RCM Intelligent Catalog 45.373.01
2024-05-08 00:09:49,654 [JobMgrQuartzScheduler_Worker-58] (FirmwareUtil.java:1734) [DEBUG] Unable to find Software Component for ID=python3-PySocks,OS = SLES15.4 in RCM Intelligent Catalog 45.373.01

影響程式碼升級永遠不會啟動。

Cause

在極少數情況下，下載的程式碼會損毀，但仍可透過 UI 新增至 PowerFlex 管理平台 （PFMP）。  

 

Resolution

  • 重新下載目前的 RCM/IC 套件。
  • 驗證總和檢查碼
  • 上傳
  • 重試 PFxM 升級

受影響的版本

PowerFlex Manager 4.x

Products

PowerFlex appliance R650, PowerFlex appliance R6525, PowerFlex appliance R660, PowerFlex appliance R6625, Powerflex appliance R750, PowerFlex appliance R760, PowerFlex appliance R7625, PowerFlex appliance R640, PowerFlex appliance R740XD , PowerFlex appliance R7525, PowerFlex appliance R840 ...
Article Properties
Article Number: 000244328
Article Type: Solution
Last Modified: 04 Nov 2024
Version:  1
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