PowerFlex 4.X 由于缺少软件组件 ID 而无法升级设备

Summary: 在一两个小时后的代码升级期间，UI 将恢复正常操作，并且不会执行升级。

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Symptoms

情况说明

升级失败，asmManager 日志中出现 I/O 错误，以及无法找到组件 ID 的软件的调试错误。如以下屏幕截图所示：

2024-05-08 13:15:08,281 [https-jsse-nio-9080-exec-9] (LCMService.java:379) [DEBUG] ALCM status = UPGRADING
2024-05-08 13:15:13,660 [JobMgrQuartzScheduler_Worker-69] (LCMService.java:379) [DEBUG] ALCM status = UPGRADING
2024-05-08 13:15:13,660 [JobMgrQuartzScheduler_Worker-69] (JobManager.java:1208) [DEBUG] 1 jobs of [class com.dell.asm.asmcore.asmmanager.tasks.external.UpgradePFMP - Job-9d1a07b3-e0c8-4a86-a128-d5a8ff14ec89] currently still running
2024-05-08 13:15:23,668 [JobMgrQuartzScheduler_Worker-69] (AlcmApplianceServiceProxy.java:97) [ERROR] Unable to get the LCM status: I/O error on GET request for https://alcm.powerflex:9020/alcm/appliance/status [alcm.powerflex]: Connection refused (Connection refused); nested exception is java.net.ConnectException: Connection refused (Connection refused)
2024-05-08 13:15:23,669 [JobMgrQuartzScheduler_Worker-69] (JobManager.java:1205) [WARN] Job waiting was aborted by callback for Job-9d1a07b3-e0c8-4a86-a128-d5a8ff14ec89
2024-05-08 13:15:23,669 [JobMgrQuartzScheduler_Worker-69] (ExternalJob.java:46) [DEBUG] Finished executing the job UpgradePFMP.Job-9d1a07b3-e0c8-4a86-a128-d5a8ff14ec89
2024-05-08 13:15:23,719 [JobMgrQuartzScheduler_Worker-69] (QuartzListener.java:185) [DEBUG] --> Entering jobWasExecuted() listener: UpgradePFMP.Job-9d1a07b3-e0c8-4a86-a128-d5a8ff14ec89
2024-05-08 13:15:23,725 [JobMgrQuartzScheduler_Worker-69] (QuartzListener.java:263) [DEBUG] --> Entering triggerComplete() listener: trigger: UpgradePFMP.Trg-9282239b-7aa4-4f20-bd60-42b624ee484d, nextFireTime: null
2024-05-08 13:15:23,726 [JobMgrQuartzScheduler_Worker-69] (QuartzListener.java:390) [DEBUG] --> Entering triggerFinalized() listener: UpgradePFMP.Trg-9282239b-7aa4-4f20-bd60-42b624ee484d
2024-05-08 13:15:24,268 [https-jsse-nio-9080-exec-5] (AlcmApplianceServiceProxy.java:97) [ERROR] Unable to get the LCM status: I/O error on GET request for https://alcm.powerflex:9020/alcm/appliance/status [alcm.powerflex]: Connection refused (Connection refused); nested exception is java.net.ConnectException: Connection refused (Connection refused)
2024-05-08 13:16:30,054 [https-jsse-nio-9080-exec-10] (JobManager.java:1041) [DEBUG] --> Entering jobAdded() listener: UpgradePFMP.Job-55354489-71ff-46a4-8465-d5fd28130355
2024-05-08 13:16:30,082 [https-jsse-nio-9080-exe
2024-05-08 00:09:48,718 [JobMgrQuartzScheduler_Worker-58] (FirmwareUtil.java:1734) [DEBUG] Unable to find Software Component for ID=111550,OS = null in RCM Intelligent Catalog 45.373.01
2024-05-08 00:09:48,909 [JobMgrQuartzScheduler_Worker-58] (FirmwareUtil.java:1734) [DEBUG] Unable to find Software Component for ID=typelib-1_0-Pango-1_0,OS = SLES15.4 in RCM Intelligent Catalog 45.373.01
2024-05-08 00:09:48,948 [JobMgrQuartzScheduler_Worker-58] (FirmwareUtil.java:1734) [DEBUG] Unable to find Software Component for ID=python3-traceback2,OS = SLES15.4 in RCM Intelligent Catalog 45.373.01
2024-05-08 00:09:49,112 [JobMgrQuartzScheduler_Worker-58] (FirmwareUtil.java:1734) [DEBUG] Unable to find Software Component for ID=27763,OS = null in RCM Intelligent Catalog 45.373.01
2024-05-08 00:09:49,358 [JobMgrQuartzScheduler_Worker-58] (FirmwareUtil.java:1734) [DEBUG] Unable to find Software Component for ID=libfuse3-3,OS = SLES15.4 in RCM Intelligent Catalog 45.373.01
2024-05-08 00:09:49,654 [JobMgrQuartzScheduler_Worker-58] (FirmwareUtil.java:1734) [DEBUG] Unable to find Software Component for ID=python3-PySocks,OS = SLES15.4 in RCM Intelligent Catalog 45.373.01

影响代码升级从不启动。

Cause

在极少数情况下，下载的代码会损坏，但仍能够使用 UI 添加到 PowerFlex 管理平台 （PFMP）。  

 

Resolution

  • 重新下载当前 RCM/IC 程序包。
  • 验证校验和
  • 上传
  • 重试 PFxM 升级

受影响的版本

PowerFlex Manager 4.x

Products

PowerFlex appliance R650, PowerFlex appliance R6525, PowerFlex appliance R660, PowerFlex appliance R6625, Powerflex appliance R750, PowerFlex appliance R760, PowerFlex appliance R7625, PowerFlex appliance R640, PowerFlex appliance R740XD , PowerFlex appliance R7525, PowerFlex appliance R840 ...
Article Properties
Article Number: 000244328
Article Type: Solution
Last Modified: 04 Nov 2024
Version:  1
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