Must enable root account

Summary: After FOS upgrade, the root account was disabled.

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Symptoms

We checked the AD membership for the admin user ksxxxx, how is only member of AD 0. We logged in as default admin user with AD membership 0-255 and enabled the root user successful.

After FOS upgrade, the root account was disabled. Customer tries to enable root account and got an error message:

SWxxx:admin> userconfig --change root -e yes
Cannot manage the target account due to conflicting AD permissions

 

Cause

SWxxx:admin> userconfig --show -a
Account name: kstxxxx
Description: Kurt Sxxxx
Enabled: Yes
Password Last Change Date: Fri Nov  2 2018 (UTC)
Password Expiration Date: Not Applicable (UTC)
Locked: No
Role: admin
AD membership: 0
Home AD: 0
Day Time Access: N/A

To enable root account, the account must be AD Membership 0-255 witch is default for admin account that is:

Account name: admin
Description: Administrator
Enabled: Yes
Password Last Change Date: Mon Jan 28 2019 (UTC)
Password Expiration Date: Not Applicable (UTC)
Locked: No
Role: admin
AD membership: 0-255
Home AD: 0
Day Time Access: N/A

 

Resolution

A user must have a role of admin and be a physical fabric administrator in order to change the enable the root account with "userconfig" command.

A physical fabric administrator is a member of all ADs as shown below from the output of "userconfig --show":
AD membership: 0-255

In this case, the user had only AD membership to AD 0:

SW222:admin> userconfig --show -a
Account name: kstxxxx
AD membership: 0

 

Affected Products

Connectrix ED-DCX6-8B

Products

Connectrix ED-DCX6-8B
Article Properties
Article Number: 000055684
Article Type: Solution
Last Modified: 07 Nov 2025
Version:  4
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