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Article Number: 000189066

Dell WB7022 UltraSharp Webcam Usage and Troubleshooting Guide

Summary: The following article provides information about the Dell WB7022 UltraSharp webcam. You can reference each section to learn more about the features of the Dell WB7022 UltraSharp webcam and how to use it. ...

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Instructions

Table of Contents:

  1. What is in the Dell WB7022 UltraSharp webcam box?
  2. UltraSharp webcam Features
  3. Setting up your UltraSharp webcam
  4. Troubleshooting
  5. Frequently Asked Questions (FAQs)
  6. Additional Information
 

WB7022 Product Shot 

(Figure.1 Improve your work meetings and conference calls with the Dell UltraSharp webcam - WB7022)

"You can get improved productivity with our 4K webcam that offers multiple user, tracking and framing with an adjustable field-of-view with autofocus. Improve the security and usability with Walk Away Lock, and Wake on Approach support."

 

What is in the Dell WB7022 UltraSharp webcam box?

 

What is in the box? 

(Figure.2 Dell WB7022 UltraSharp webcam Box Contents)

1 UltraSharp webcam 2 Webcam Mount
3 USB Type-C to USB Type-A Cable (2 m) 4
  • Tripod Adapter
  • Note: A Camera Tripod is not included with this product.
5
  • Documentation
  • Quick Start Guide, SERI, and Warranty Information
 6 External webcam Privacy Cover
 


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UltraSharp webcam Features

 

Front View

Front View 

(Figure.4 Dell WB7022 UltraSharp webcam Front View)

1 IR LED/Sensor 2 Proximity Sensor
3 4K Ultra High Definition (HD) Lens 4 LED Status Indicator Light
 

Top View

Top View 

(Figure.3 Dell WB7022 UltraSharp webcam Top View)

5 Slot for webcam Mount or Tripod Adapter 6 USB Type-C Connector
7 Webcam Body    
 

Product Features

  • Outputs 4K video at 30 fps and Quad High Definition (QHD) video at 60 fps.
  • The webcam tracks and frames multiple users.
  • The autofocus Field-of-View is adjustable.
  • There is support for High Dynamic Range (HDR) and Video Noise Reduction.
  • There is support for Walk Away Lock and Wake on Approach.
  • Windows Hello is supported.
  • Extra customization is possible using the Dell Peripheral Manager application.

Webcam Accessories

Accessories 

(Figure.5 Dell WB7022 UltraSharp webcam Accessories)

8 Webcam Mount 9 Webcam Mount Head
10 Webcam Mount Base 11
  • Tripod Adapter
  • Note: A Camera Tripod is not included with this product.
12 Tripod Thread    
 


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Setting up your UltraSharp webcam

 

Compatibility

Operating Systems:

  • Windows 10

Using the Dell Peripheral Manager application:

  • Windows 10 or later

Connecting the UltraSharp webcam

The Dell WB7022 UltraSharp webcam uses a 2 m long cable. One end of the cable is a USB Type-C connector that connects to the webcam. The other side changes to a USB Type-A connector to connect to your Desktop or Notebook computer.

Setting up your webcam on top of a monitor:

  1. The USB Type-C connector on the supplied cable connects to the USB Type-C port on the webcam. (Ensure that the cable is fully seated.)

    Insert USB 3.0 Cable 

    (Figure.6 Dell WB7022 USB Type-C Connection)

  2. Align the tab on the webcam mount head with the slot on the bottom of the webcam and insert the mount into the webcam.

    Webcam Monitor Mount

    (Figure.7 Dell WB7022 webcam Mount)

  3. Open the webcam mount base and hang and clamp the webcam mount and webcam off the top edge of the monitors bezel.

    Webcam Monitor Mounting 

    (Figure.8 Dell WB7022 Fit the webcam Mount)

  4. Pressing the base of the webcam mount towards the monitors back cover will assure that the assembly is firmly seated in position.

    Position the Mount. 

    (Figure.9 Dell WB7022 Position the webcam Mount)

  5. Take off the webcams privacy cover from the front lens. (Put it on the back of the webcam, so you do not misplace it.)

    Privacy Shield 

    (Figure.10 Dell WB7022 Remove the Privacy Lens)

  6. The USB Type-A connector on the supplied cable connects to the next available Type-A port on your computer. (Ensure that the cable is fully seated.)

    Connect to the Computer. 

    (Figure.11 Dell WB7022 USB Type-A Connection)

  7. You can customize the webcam settings by following the on-screen instructions in Dell Peripheral Manager Usage and Troubleshooting application.

Setting up your webcam on a tripod stand:

  1. Align the screw hole on the tripod adapter with the mounting screw on the tripod. Screw it down until it is securely fixed to the tripod.

    Tripod Mount 

    (Figure.6 Dell WB7022 Tripod Adapter)

  2. The USB Type-C connector on the supplied cable connects to the USB Type-C port on the webcam. (Ensure that the cable is fully seated.)

    USB 3.0 Cable Connection 

    (Figure.7 Dell WB7022 USB Type-C Connection)

  3. Align the tab on the tripod adapter with the slot on the bottom of the webcam and insert the adapter into the webcam.

    Attach webcam to Tripod Mount 

    (Figure.8 Dell WB7022 Attach the Tripod)

  4. Take off the webcams privacy cover from the front lens. (Put it on the back of the webcam, so you do not misplace it.)

    Remove Privacy Shield and Position webcam 

    (Figure.9 Dell WB7022 Remove Privacy Cover)

  5. The USB Type-A connector on the supplied cable connects to the next available Type-A port on your computer. (Ensure that the cable is fully seated.)

    Tripod Connection to Computer 

    (Figure.10 Dell WB7022 USB Type-A Connection)

  6. You can customize the webcam settings by following the on-screen instructions in Dell Peripheral Manager application.


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Troubleshooting

 

Problems Possible Solutions
Cannot detect webcam.
  1. Try disconnecting and reconnecting the USB cable.
  2. Check if the webcam is detected in Windows Device Manager.
  3. Disconnect the webcam from any docking stations or dongles you are using and connect it directly to the computer.
  4. Ensure that the webcam cable is inserted completely into the USB Type-C port of the webcam.
Unable to select 4K resolution in camera setting. Ensure that the webcam cable is inserted completely into the USB Type-C port of the webcam. Check if the webcam is connected to a USB Type-A 3.0 port on your computer? It needs sufficient throughput to support 4K video.
Camera LED behavior.
  • USB Connected to the computer and power: White LED and IR LED blink once.
  • Preview the main camera image: White LED solid.
  • Windows Hello camera working: IR LED Fast blinking.
Walk Away Lock and Wake on Approach does not work. The Walk Away Lock and Wake on Approach features do not work on computers that support an S3 sleep state.
Image or video shows artifacts and flickering, possibly due to interference from LED or Florescent light sources. Your environmental lighting level can affect this. To resolve this, go to the Dell Peripheral Manager application and then to Color and Image:
  1. Switch on the Anti Flicker toggle.
  2. Toggle between 50 Hz and 60 Hz to check which eliminates the flickering.
Autoframing does not work when camera is set to run 60 Frames Per Second (fps). The Dell WB7022 webcam does not support 60 fps at 4K. Auto Framing zoom-in will stop working at Full-HD resolution. (To avoid resolution drops during auto framing.) The webcam can only support autoframing when the webcam is configured on 4K @ 24 fps or 30 fps.
 


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Frequently Asked Questions (FAQs)

 

|

When you open an application that uses the webcam, such as Dell Peripheral Manager (DPM), or Microsoft (MS) Camera, or Device Manager. Is the Dell WB7022 webcam detected? When, you look at both LEDs on the WB7022 webcam do they keep flashing?

This could occur if not enough power is being delivered to the camera:

  • The webcam is connected to a third-party Dock that is not delivering sufficient power through the USB cable.
  • The third-party Dock firmware is outdated.
  • The USB Asmedia driver is outdated.
  • The webcam is connected to a 7.5 W Type-C connector on your computer.
  • The adapter is not plugged in.

You should:

  1. Check that any third-party dock firmware or USB Asmedia driver is updated to the latest revision possible.

  2. Check that the USB connector that the webcam is connected through can support full USB 3.0 power.

  3. Connect the webcam directly to your computer if possible.

If you quickly hot-plugged the webcam, does the DPM, and Microsoft Camera applications display the camera feed?

The Windows Camera frame server service will need time to run, whenever the webcam is removed and connected too quickly. If this happens, then no other application can access the webcam for up to 5 to 10 minutes.

To avoid seeing this issue, you should always Wait a few seconds after unplugging a camera or webcam before you replug it to your computer.

The Dell WB7022 webcam requires a USB 3.0 connection in order to support 4K video feeds. (Preferably a connection through a cable plugged directly to the computer.)

If you do not have the webcam connected through USB 3.0, the 4KUHD option is not offered by the DPM application.

The Dell WB7022 webcam does support HDR.

However, this is not the optimal setting to use in low light conditions. If you are in a low light condition, we recommend turning the HDR option off.

HDR works best under high contrast conditions.

Usually the answer is no.

However, if the webcam is plugged to the same hub as a 2.4 Hz or Bluetooth dongle. The dongle device may experience some lag. We recommend you do not connect a dongle next to where the webcam is connected.

Certain light sources, such as fluorescent or reflected LCD lighting may cause the webcam image to flicker.

In DPM, you can check the Anti-Flicker feature under Color and Image, or you can switch between 50 Hz and 60 Hz to stop this. Turning off HDR can help in low light conditions.

Note: Walk Away Lock does not work on computers that use the S3 power state.
 

Walk Away Lock is a feature that uses the webcam or computers proximity sensor to activate the Windows Lock Screen feature. It does this when it detects you have left the computer or it does not detect any movement.

Does your conferencing or presentation application block Walk Away Lock during use? If not, you may want to disable the Walk Away Lock feature under Proximity Detection on DPM yourself.

If you put the webcam cap over the lens while Walk Away Lock is activated. It will lock your screen.

The answer for this is usually no.

However, you should still be able to detect and swap between any camera or webcam that is attached or integrated to your computer. (Depending on the application.)

Is your Dell WB7022 webcam the only camera source that is detected by the applications that would use a camera? You may have enabled a feature that is built in to DPM. (It was meant to prioritize the webcam for the Windows Hello facial recognition.)

There is a check box next to the Prioritize External webcam feature under Camera Control, that enables or disables this feature.

Yes, conferencing applications are supported.

Note: In Zoom, we recommend you select the HD Option, this gives better video quality and supports the 78 and 90 degree Field of View (FOV).

Yes, this webcam works with Windows Hello facial recognition.

Note: After Windows Hello login when digital zoom or auto framing is turned on, the webcam video may start digital zoom or auto framing. This does not affect the Windows Hello log-in, but you can always turn-off the digital zoom and auto framing functions.

Note: The Dell Peripheral Manager Software that is used to customize your webcam settings is only supported on the Windows 10 64 Bit Operating System.
 

You can use the webcam on the Mac Operating System and have a seamless experience on your Zoom and Teams calls (certified webcam). However, you cannot make changes to the webcam settings that are enabled using the software. Features such as HDR, AI Auto Framing, Changing Field of View angles are available only using the software application.


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Additional Information

 

Additional Information

 

Learn how to use and troubleshoot problems with the webcam you are using with your computer. You can find information about Troubleshooting steps, How-To setup guides, and the relevant Support Videos for assistance.

To locate the Dell WB7022 UltraSharp webcam User Guide. Browse to the Dell WB7022 UltraSharp webcam Documentation Page on the Dell support site. Then touch or click View PDF to the right of webcam User Guide, which is located in the Manuals and Documents section.

You can access a copy of the Dell Peripheral Managers User Guide in the same Manuals and Documents section. It also has its own usage and troubleshooting guide. Use one of the following links:


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Article Properties

Affected Product

Dell Webcam WB7022

Last Published Date

24 Aug 2021

Version

5

Article Type

How To

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