La actualización de PowerFlex falló y no se puede crear el directorio /opt/platform/platform

Summary: En este artículo, se explica cómo solucionar problemas de falla en la actualización de PowerFlex debido a una falla en la creación del directorio /opt/platform/platform en el MVM de actualización. ...

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Symptoms

La actualización falla, ya que no puede crear el directorio /opt/platform/platform en el MVM de actualización y copiar el archivo platform.tgz en él.

 

TASK [commons/platform : set_fact] *********************************************
^[[1;30mtask path: /app/playbooks/roles/commons/platform/tasks/main.yml:2^[[0m
^[[0;32mok: [avpfcu81001.cmp.cloud.bns] => changed=false ^[[0m
^[[0;32m ansible_facts:^[[0m
^[[0;32m owner: root^[[0m
^[[0;32m platform_bundle: /opt/platform/platform^[[0m
^[[0;32m platform_source: /app/playbooks/files/platform.tgz^[[0m

TASK [commons/platform_bundle/copy : create platform folder] *******************
^[[1;30mtask path: /app/playbooks/roles/commons/platform_bundle/copy/tasks/check_authenticity_ofhash.yml:1^[[0m
^[[0;31mfatal: [avpfcu81001.cmp.cloud.bns]: FAILED! => changed=false ^[[0m
^[[0;31m msg: 'There was an issue creating /opt/platform/platform as requested: [Errno 13] Permission denied: b''/opt/platform/platform'''^[[0m
^[[0;31m path: /opt/platform/platform^[[0m

{"message": "update_registries operation failed", "node_name": "avpfcu81003.cmp.cloud.bns", "node_ip": "10.91.1.144",
"pod_namespace": "powerflex", "pod_ip": "10.41.1.234", "pod_name": "platform-manager-7b59698c-cmmd7", "pod_service_account":
"platform-manager", "container_name": "platform-manager", "component_id": "Platform-manager", "log_type": "audit",
"raised_timestamp": "2025-05-08T20:17:19.000Z", "identity": "platform-manager", "resource_id": "platform-manager",
"resource_type": "audit-events", "resource_name": "platform-manager", "severity": "ERROR", "id": "1c02f32e-7866-4ea9-9083-d40706277ca8"}

Cause

El directorio /opt/platform/platform debe ser propiedad de delladmin y los permisos deben ser 755 , como se indica a continuación:

drwxr-xr-x 1 delladmin root 284 Apr 30 13:58 /opt/platform

Resolution

 Para corregir la propiedad del directorio en los MVM, ejecute los siguientes comandos:

sudo chown delladmin:root /opt/platform

sudo chown -R delladmin:root /opt/platform/*

- Vuelva a ejecutar la actualización, debería poder crear el directorio /opt/platform/platform. 

Affected Products

PowerFlex rack, ScaleIO
Article Properties
Article Number: 000323650
Article Type: Solution
Last Modified: 23 May 2025
Version:  1
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