PowerFlex 升級失敗 無法建立 /opt/platform/platform 目錄

Summary: 本文說明如何故障診斷因為無法在升級 MVM 上建立 /opt/platform/platform 目錄而導致的 PowerFlex 升級失敗。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

升級失敗,因為它無法在升級 MVM 上建立 /opt/platform/platform 目錄,並將檔案 platform.tgz 複製到其中。

 

TASK [commons/platform : set_fact] *********************************************
^[[1;30mtask path: /app/playbooks/roles/commons/platform/tasks/main.yml:2^[[0m
^[[0;32mok: [avpfcu81001.cmp.cloud.bns] => changed=false ^[[0m
^[[0;32m ansible_facts:^[[0m
^[[0;32m owner: root^[[0m
^[[0;32m platform_bundle: /opt/platform/platform^[[0m
^[[0;32m platform_source: /app/playbooks/files/platform.tgz^[[0m

TASK [commons/platform_bundle/copy : create platform folder] *******************
^[[1;30mtask path: /app/playbooks/roles/commons/platform_bundle/copy/tasks/check_authenticity_ofhash.yml:1^[[0m
^[[0;31mfatal: [avpfcu81001.cmp.cloud.bns]: FAILED! => changed=false ^[[0m
^[[0;31m msg: 'There was an issue creating /opt/platform/platform as requested: [Errno 13] Permission denied: b''/opt/platform/platform'''^[[0m
^[[0;31m path: /opt/platform/platform^[[0m

{"message": "update_registries operation failed", "node_name": "avpfcu81003.cmp.cloud.bns", "node_ip": "10.91.1.144",
"pod_namespace": "powerflex", "pod_ip": "10.41.1.234", "pod_name": "platform-manager-7b59698c-cmmd7", "pod_service_account":
"platform-manager", "container_name": "platform-manager", "component_id": "Platform-manager", "log_type": "audit",
"raised_timestamp": "2025-05-08T20:17:19.000Z", "identity": "platform-manager", "resource_id": "platform-manager",
"resource_type": "audit-events", "resource_name": "platform-manager", "severity": "ERROR", "id": "1c02f32e-7866-4ea9-9083-d40706277ca8"}

Cause

/opt/platform/platform 目錄應由 delladmin 擁有,權限應為 755 ,如下所示:

drwxr-xr-x 1 delladmin root 284 Apr 30 13:58 /opt/platform 

Resolution

 若要更正 MVM 上的目錄擁有權,請執行下列命令:

sudo chown delladmin:root /opt/platform

sudo chown -R delladmin:root /opt/platform/*

- 重新運行升級,它應該能夠創建 /opt/platform/platform 目錄。 

Affected Products

PowerFlex rack, ScaleIO
Article Properties
Article Number: 000323650
Article Type: Solution
Last Modified: 23 May 2025
Version:  1
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