Avamar: Falha ao iniciar o Simple Network Management Protocol Daemon (SNMPd)

Summary: O daemon SNMP (Simple Network Management Protocol) falha ao iniciar.

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Symptoms

Há um erro de kernel relatado na interface do usuário.

O evento pode ser encontrado usando o seguinte comando na CLI:

mccli event show |grep "snmpd.service failed" | head -1
483948 2024-02-20 00:00:14 GMT ERROR     1  SYSTEM      PROCESS  /           kernel error: Feb 20 00:00:04 avamar CRON[9829]: (root) CMDOUT (Job for snmpd.service failed because the control process exited with error code. See "systemctl status snmpd.service" and "journalctl -xe" for details.)        
 
mccli event show --id=483948
0,23000,CLI command completed successfully.
 Attribute  Value
 ----------- ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 ID         483948
 Date       2024-02-20 00:00:14 GMT
 Type       ERROR
 Code       1
 Category   SYSTEM
 Severity   PROCESS
 Domain     /
 Summary    kernel error: Feb 20 00:00:04 avamar CRON[9829]: (root) CMDOUT (Job for snmpd.service failed because the control process exited with error code. See "systemctl status snmpd.service" and "journalctl -xe" for details.)
 SW Source  DPN:Unknown
 For Whom   Field Support Personnel
 HW Source  avamar.com
 Description N/A
 Remedy     Contact Product Support Please refer to EMC Knowledgebase Article 467153 by copying and pasting the following URL into a web browser: https://support.emc.com/kb/467153
 Notes      N/A
 Data       <data><entry key="date" type="text" value="2024/02/20" version="1"/><entry key="code" type="text" value="0001" version="1"/><entry key="time" type="text" value="00:00:14.35741 UTC" version="1"/><entry key="thread" type="text" value="log-messages:109" version="1"/><entry key="type" type="text" value="ERROR" version="1"/><entry key="message" type="text" value="kernel error: Feb 20 00:00:04 avamar CRON[9829]: (root) CMDOUT (Job for snmpd.service failed because the control process exited with error code. See &quot;systemctl status snmpd.service&quot; and &quot;journalctl -xe&quot; for details.)" version="1"/><entry key="nodeid" type="text" value="0.0" version="1"/><entry key="requestor" type="xml" value="&lt;requestor domain=&quot;/&quot; product=&quot;MCS&quot; role=&quot;Administrator&quot; user=&quot;root&quot;/&gt;" version=""/></data>
 

No log de mensagens (/var/log/messages), ele mostra que o daemon SNMP (Simple Network Management Protocol) falhou ao iniciar, mas reiniciou com sucesso em milissegundos:

grep -i snmpd /var/log/messages 
Feb 15 00:00:04 avamar snmpd[26463]: Shutting down snmpd:..done
Feb 15 00:00:05 avamar snmpd[26476]: Starting snmpd..done
Feb 16 00:00:05 avamar snmpd[28469]: Shutting down snmpd:..done
Feb 16 00:00:06 avamar snmpd[28486]: Starting snmpd..done
Feb 17 00:00:05 avamar snmpd[2177]: Shutting down snmpd:..done
Feb 17 00:00:05 avamar snmpd[2193]: Starting snmpd..done
Feb 18 00:00:04 avamar snmpd[5491]: Shutting down snmpd:..done
Feb 18 00:00:05 avamar snmpd[5507]: Starting snmpd..done
Feb 19 00:00:04 avamar snmpd[7970]: Shutting down snmpd:..done
Feb 19 00:00:05 avamar snmpd[7981]: Starting snmpd..done
Feb 20 00:00:04 avamar snmpd[9896]: Shutting down snmpd:..done
Feb 20 00:00:04 avamar snmpd[9911]: Starting snmpd..failed
Feb 20 00:00:04 avamar systemd[1]: snmpd.service: Control process exited, code=exited status=7
Feb 20 00:00:04 avamar systemd[1]: snmpd.service: Unit entered failed state.
Feb 20 00:00:04 avamar systemd[1]: snmpd.service: Failed with result 'exit-code'.
Feb 20 00:00:04 avamar CRON[9829]: (root) CMDOUT (Job for snmpd.service failed because the control process exited with error code. See "systemctl status snmpd.service" and "journalctl -xe" for details.)
Feb 21 00:00:04 avamar snmpd[12200]: Starting snmpd..done
Feb 22 00:00:04 avamar snmpd[15540]: Shutting down snmpd:..done
Feb 22 00:00:05 avamar snmpd[15553]: Starting snmpd..done
Feb 23 00:00:04 avamar snmpd[19854]: Shutting down snmpd:..done
Feb 23 00:00:05 avamar snmpd[19873]: Starting snmpd..done
Feb 24 00:00:04 avamar snmpd[22989]: Shutting down snmpd:..done
Feb 24 00:00:05 avamar snmpd[23002]: Starting snmpd..done

Cause

O daemon falha ao iniciar e, em seguida, reinicia com sucesso dentro de milissegundos. Esse comportamento é considerado aceitável em um sistema Linux.

Se o daemon não reiniciar com sucesso, crie um chamado para obter assistência para solucionar o problema.

 

Resolution

O evento pode ser reconhecido e desconsiderado enquanto o daemon está em execução.

 

Affected Products

Avamar
Article Properties
Article Number: 000224237
Article Type: Solution
Last Modified: 03 Jun 2026
Version:  5
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