How to Capture a HAR file for Dell Device Management Console

Summary: Learn how to capture HAR files for troubleshooting Dell Device Management Console by following these instructions.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

How to capture a HAR file for Dell Device Management Console.

Affected Product:

  • Dell Device Management Console

The process to capture a HAR file for Dell Device Management Console differs between Chromium Browsers (Google Chrome or Microsoft Edge) and Mozilla Firefox. Select the appropriate browser for more information.

Chromium Browsers (Google Chrome or Microsoft Edge)

  1. Go to Dell Device Management Console.
  2. Sign in with your account.
    Note: To avoid capturing authentication information, do not start logging of the HAR file prior to authentication. Credentials may be in the log if HAR file logging is started first.
  3. Once authenticated into Dell Device Management Console, press F12 and then click Network

    Chromium Browsers - Network

  4. Clear the log by clicking the Clear Network Log button or by pressing CTRL + L.

    Chromium Browsers - Clear Network

  5. Reproduce the issue. Once complete, click the Export HAR button.

    Chromium Browsers - Export HAR

  6. Name and save the HAR file.

    Chromium Browsers - Name and save

  7. Provide the Dell Support representative with access to the HAR file.

 

 

Mozilla Firefox

  1. Go to Dell Device Management Console.
  2. Sign in with your account.
    Note: To avoid capturing authentication information, do not start logging of the HAR file prior to authentication. Credentials may be in the log if HAR file logging is started first.
  3. Once authenticated into Dell Device Management Console, press F12 and then click Network

    Mozilla Firefox - Network

  4. Click the log by clicking the Clear button.

    Mozilla Firefox - Clear

  5. Reproduce the issue. Once complete, click the gear icon and select Save All As HAR.

    Mozilla Firefox - Save all as HAR

  6. Name and Save the HAR file.

    Mozilla Firefox - Name and save

 

Affected Products

Dell Device Management Console
Article Properties
Article Number: 000489533
Article Type: How To
Last Modified: 15 Jul 2026
Version:  1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.