Application icon or shortcut not present for Dell Precision Optimizer 5.0

Summary: How to resolve issue with Dell Precision Optimizer 5.0 icon or shortcut missing for different users.

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Symptoms

The Dell Precision Optimizer 5.0 application may have an issue with the icon missing in the use-case scenario described in this article. Follow the solution steps below to resolve this issue.

Dell Precision Optimizer 5.0 icon missing

If you go through the following scenario with the Dell Precision Optimizer 5.0, you may find the icon or shortcut for the application is no longer available:

  1. Dell Precision Optimizer 5.0 currently installed on a system which has multiple user accounts (say User A and User B).
  2. All users uninstall Dell Precision Optimizer 5.0.
  3. User B decides he/she wants Dell Precision Optimizer 5.0 back and proceeds to install Dell Precision Optimizer 5.0. The application shortcut is available for User B.
  4. However, User A will not be able to find the Dell Precision Optimizer 5.0 application icon, since the application UI is a Windows Store app and it will only get installed for User B.

Solution

User A will have to install the application UI in one of the two following ways:

  1. Go to the Windows Store and search for "Dell Precision Optimizer" and install the application UI from there.
  2. Go to the C:\Program Files\Dell\PPO\UWP folder and double click (the latest) DpoGuiPackage*.Appx to install the application UI.

Cause

none

Resolution

refer to the symptoms above

Affected Products

Dell Precision Optimizer
Article Properties
Article Number: 000125296
Article Type: Solution
Last Modified: 03 Dec 2025
Version:  5
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