NetWorker: Installation af vCenter-plugin mislykkes med "Kan ikke installere plug-in'en, da der opstod en fejl under hentning af token/sessions-id'et"

Summary: Installationen af NetWorker vSphere-pluginet mislykkes fra NetWorker Web User Interface (NWUI). Fejlen opstår under hentning af NetWorker-brugerens godkendelsestoken.

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Symptoms

NetWorker VMware Protection (NVP)-integrationen er konfigureret med vProxy-enheden. NetWorker Management Web User Interface (NWUI) bruges til at installere vCenter Server-plug-in'et. vCenter Server-plug-in mislykkes med:

Registration of vCenter [ ] failed. See log for further details.
Unable to install the plug-in as an error occured while retrieving the token/session ID
See vcui.log file in the NetWorker tomcat logs folder for further details.

NetWorker-serverens restapi.log viser:

Linux: /nsr/logs/restapi/restapi.log
Windows: [INSTALL_DRIVE]:\Program Files\EMC NetWorker\nsr\logs\restapi\restapi.log

YYYYY-MM-DD HH:MM:SS ERROR [ ] c.e.n.w.WebApiExceptionMapper - Status 'Internal Server Error', msg: Unable to install the plug-in as an error occured while retrieving the token/session ID
com.emc.nw.webapi.exception.InternalServerErrorException: Unable to install the plug-in as an error occured while retrieving the token/session ID

Cause

Der blev udstedt et godkendelsestoken til NetWorker-brugerkontoen ved hjælp af nsrlogin kommando. Disse tokens er tidsbaserede. Fejlen vises, når tokenet er udløbet.

Resolution

Genopret tillid til NetWorker-godkendelse, og generer et nyt brugersikkerhedstoken. 

  1. Kør nsrauthtrust fra NetWorker-serveren og angive godkendelsesserveren: nsrauthtrust -H my_authentication_server -P 9090
  2. Brug en af følgende muligheder:
  • Ryd det udløbne token: nsrlogout
  • Generer et nyt brugersikkerhedstoken til NetWorker-brugeren: nsrlogin -u myuser 
  1. Prøv at installere vSphere-tilføjelsesprogrammet fra NWUI igen.

Additional Information

Affected Products

NetWorker

Products

NetWorker, NetWorker Series
Article Properties
Article Number: 000067849
Article Type: Solution
Last Modified: 14 Aug 2025
Version:  4
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