NetWorker: java.io.IOException: Formato de keystore inválido

Summary: Não é possível listar ou modificar os arquivos de keystore do NetWorker AUTHC ou NetWorker Web User Interface (NWUI) usando o java keytool.

Affected Products

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Symptoms

O servidor de autenticação do NetWorker (AUTHC) ou o servidor de interface do usuário da Web do NetWorker (NWUI) incluem o Java Runtime Environment (JRE). Normalmente, isso é facilitado usando o NetWorker Runtime Environment (NRE).

Linux: /opt/nre/java/latest
Windows: C:\Program Files\NRE\java\jre#.#.#_###

Nota: Não há nenhum link simbólico "mais recente" nos hosts Windows. Dependendo de qual versão do NRE está instalada, o caminho do JRE inclui a versão do JRE incluída com a versão do NRE.

Ao usar o keytool para analisar os arquivos de keystore authc/NWUI do NetWorker, um erro Java será exibido:

[root@nsr bin]# keytool -list -keystore /nsr/authc/conf/authc.keystore
 Enter keystore password:
 keytool error: java.io.IOException: Invalid keystore format

Esse erro é exibido mesmo ao executar o keytool diretamente do diretório java bin do NRE.

Arquivos de keystore do servidor do NetWorker:

Linux:

- /nsr/authc/conf/authc.keystore
- /nsr/authc/conf/authc.truststore
- /opt/nsr/authc-server/conf/authc.truststore
- /opt/nre/java/latest/lib/security/cacerts

Windows:

- C:\Program Files\EMC NetWorker\nsr\authc-server\conf\authc.truststore
- C:\Program Files\EMC NetWorker\nsr\authc-server\tomcat\conf\authc.keystore
- C:\Program Files\NRE\java\jre##.#_###\lib\security\cacerts

Arquivos do NetWorker Web User Interface (NWUI):

Linux:

- /nsr/nwui/monitoring/app/conf/nwui.keystore
- /opt/nre/java/latest/cacerts

Windows:

- C:\Program Files\EMC NetWorker\nwui\monitoring\app\conf\nwui.keystore
- C:\Program Files\NRE\java\jre#.#.#_###\lib\security\cacerts

Cause

Há outra versão do Oracle Java Runtime Environment (JRE) instalada no host. A instalação do Oracle JRE está interferindo no NRE.

Resolution

É recomendável usar o NetWorker Runtime Environment (NRE) com os aplicativos do NetWorker. O log de instalação AUTHC do servidor do NetWorker identifica qual "caminho Java" foi usado:

Linux: /opt/nsr/authc-server/logs/install.log

[root@nsr ~]# cat /opt/nsr/authc-server/logs/install.log | grep "Java Path"
Java Path            Yes        /opt/nre/java/latest
Java Path            Yes        /opt/nre/java/latest
Java Path            Yes        /opt/nre/java/latest

Windows: %LOCALAPPDATA%\Temp\NetWorker_YYYYMMDDHHmmSS_#_AuthC.log

JAVAHOME = C:\Program Files\NRE\java\jre1.8.0_471

Como alternativa, em um prompt de comando administrativo, execute:

echo %NSR_JAVA_HOME%

Ou prompt administrativo do PowerShell:

$env:NSR_JAVA_HOME

Exemplo:

C:\Users\Administrator.NETWORKER>echo %NSR_JAVA_HOME%
C:\Program Files\NRE\java\jre1.8.0_471

PS C:\Users\Administrator.NETWORKER> $env:NSR_JAVA_HOME
C:\Program Files\NRE\java\jre1.8.0_471

Usar uma variável de linha de comando para forçar keytool uso do NRE:

Nota: Essas variáveis se aplicam somente ao shell ou prompt atual. Assim que a sessão é encerrada, eles são removidos.

Linux:

keytool=/opt/nre/java/latest/bin/keytool

Exemplo:

[root@nsr ~]# keytool=/opt/nre/java/latest/bin/keytool

Execute todos os comandos keytool usando a variável:

[root@nsr ~]# $keytool
Key and Certificate Management Tool

Commands:

 -certreq            Generates a certificate request
 -changealias        Changes an entry's alias
 -delete             Deletes an entry
 -exportcert         Exports certificate
 -genkeypair         Generates a key pair
 -genseckey          Generates a secret key
 -gencert            Generates certificate from a certificate request
 -importcert         Imports a certificate or a certificate chain
 -importpass         Imports a password
 -importkeystore     Imports one or all entries from another keystore
 -keypasswd          Changes the key password of an entry
 -list               Lists entries in a keystore
 -printcert          Prints the content of a certificate
 -printcertreq       Prints the content of a certificate request
 -printcrl           Prints the content of a CRL file
 -storepasswd        Changes the store password of a keystore

Use "keytool -command_name -help" for usage of command_name

Windows:

Use o comando NSR_JAVA_HOME para executar comandos do NRE bin Diretório.

Exemplo de prompt de comando:

"%NSR_JAVA_HOME%\bin\keytool.exe" OPTIONS

Exemplo do PowerShell:

& "$env:NSR_JAVA_HOME\bin\keytool.exe" OPTIONS

Exemplos:

C:\Users\Administrator.NETWORKER>"%NSR_JAVA_HOME%\bin\keytool.exe"
Key and Certificate Management Tool

Commands:

 -certreq            Generates a certificate request
 -changealias        Changes an entry's alias
 -delete             Deletes an entry
 -exportcert         Exports certificate
 -genkeypair         Generates a key pair
 -genseckey          Generates a secret key
 -gencert            Generates certificate from a certificate request
 -importcert         Imports a certificate or a certificate chain
 -importpass         Imports a password
 -importkeystore     Imports one or all entries from another keystore
 -keypasswd          Changes the key password of an entry
 -list               Lists entries in a keystore
 -printcert          Prints the content of a certificate
 -printcertreq       Prints the content of a certificate request
 -printcrl           Prints the content of a CRL file
 -storepasswd        Changes the store password of a keystore

Use "keytool -command_name -help" for usage of command_name
.............................................................................................................................................................................
PS C:\Users\Administrator.NETWORKER> & "$env:NSR_JAVA_HOME\bin\keytool.exe"
Key and Certificate Management Tool

Commands:

 -certreq            Generates a certificate request
 -changealias        Changes an entry's alias
 -delete             Deletes an entry
 -exportcert         Exports certificate
 -genkeypair         Generates a key pair
 -genseckey          Generates a secret key
 -gencert            Generates certificate from a certificate request
 -importcert         Imports a certificate or a certificate chain
 -importpass         Imports a password
 -importkeystore     Imports one or all entries from another keystore
 -keypasswd          Changes the key password of an entry
 -list               Lists entries in a keystore
 -printcert          Prints the content of a certificate
 -printcertreq       Prints the content of a certificate request
 -printcrl           Prints the content of a CRL file
 -storepasswd        Changes the store password of a keystore

Use "keytool -command_name -help" for usage of command_name

Se o NetWorker usar o NetWorker Runtime Environment (NRE) e outro Oracle Java Runtime Environment (JRE) estiver instalado, remova o pacote Oracle JRE.

Linux:

ADVERTÊNCIA: Se o servidor for um NetWorker Virtual Edition (NVE), não remova o pacote JRE do Oracle.

Verifique se há outra instalação do JRE, os seguintes comandos podem ser usados: no entanto, consulte o administrador do sistema Linux:

rpm -qa --last | grep jre
find / -name java -type f

/opt/nre/java/jreX é o ambiente de execução do NetWorker; No entanto, outros pacotes podem aparecer:

/etc/alternatives
/usr/bin/java
/usr/lib/jreX

Se outro pacote do JRE estiver instalado, consulte o administrador do sistema Linux se ele puder ser removido.

rpm -e package_name

Windows:

Abra o Painel de Controle do Windows -> Programas e Recursos.
Analise a lista para conhecer um pacote do Oracle Java Runtime Environment (excluindo o NetWorker Runtime Environment).
Se o Oracle Java Runtime Environment estiver instalado, consulte o administrador do sistema Windows se ele puder ser removido.
Desinstale o Oracle Java Runtime Environment do sistema.
Abra uma nova sessão do prompt de comando para executar comandos keytool depois que o Oracle JRE for removido.

Additional Information

Affected Products

NetWorker

Products

NetWorker Family

Article Number: 000297934

Article Type: Solution

Last Modified: 05 Mar 2026

Version: 4

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NetWorker: java.io.IOException: Formato de keystore inválido

Summary: Não é possível listar ou modificar os arquivos de keystore do NetWorker AUTHC ou NetWorker Web User Interface (NWUI) usando o java keytool.

Symptoms

Cause

Resolution

Additional Info

Affected Products

Symptoms

Cause

Resolution

Linux:

Windows:

Linux:

Windows:

Additional Information

Affected Products

Products

Article Properties

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NetWorker: java.io.IOException: Formato de keystore inválido

Summary: Não é possível listar ou modificar os arquivos de keystore do NetWorker AUTHC ou NetWorker Web User Interface (NWUI) usando o java keytool.

Detailed Article

Symptoms

Cause

Resolution

Additional Info

Affected Products

Symptoms

Cause

Resolution

Linux:

Windows:

Linux:

Windows:

Additional Information

Affected Products

Products

Article Properties

Find answers to your questions from other Dell users

Support Services

Article Properties

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