SourceOne Search Web Server site Certificate error

Summary: Sourceone Web Search returns a server certificate error

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Symptoms

When accessing SourceOne Web Search the following error is returned regarding the server certificate:

site is insecure with error: The website’s security certificate is not yet valid or has expired. Error Code: DLG_FLAGS_SEC_CERT_DATE_INVALID

 

Cause

This error occurs when the IIS TLS certificate is expired or invalid.

Resolution

Install a new IIS certificate, note this process does not outline how to get a new certificate only how to apply it to the server in IIS.

1) Open IIS manager.
2) Click on the Server name and select Server Certificate.


Internet Information Services (IIS) Manager UI 
4) Delete the existing/old certificate.
5) On the right side click on "Complete Certificate request".
Server Certificates UI 
6) The Complete Certificate Request wizard will appear. First, click the button labeled “…” to open the file open dialog box.

Authority Response 
7) Navigate to the .p7b file we downloaded from SSL.com. Note that we will have to change the drop-down menu to the right of the File name field from *.cer to *.* to see the file.
Select certificate file in explorer 
8) Enter a memorable name for the certificate in the Friendly name field (here we are simply entering the certificate’s common name).
Friendly Name 
9) Click the OK button.
Finalize 
10) After finishing Restart IIS and try to access the web search.
 

Affected Products

SourceOne Email Management
Article Properties
Article Number: 000184714
Article Type: Solution
Last Modified: 23 Jul 2026
Version:  5
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