SourceOne Search Web Server site Certificate error

Summary: Sourceone Web Search returns a server certificate error

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Symptoms

When accessing SourceOne Web Search the following error is returned regarding the server certificate:

site is insecure with error: The website’s security certificate is not yet valid or has expired. Error Code: DLG_FLAGS_SEC_CERT_DATE_INVALID

Cause

This error occurs when the IIS TLS certificate is expired or invalid.

Resolution

Install a new IIS certificate, note this process does not outline how to get a new certificate only how to apply it to the server in IIS.

1) Open IIS manager.
2) Click on the Server name and select Server Certificate.
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4) Delete the existing/old certificate.
5) On the right side click on "Complete Certificate request".
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6) The Complete Certificate Request wizard will appear. First, click the button labeled “…” to open the file open dialog box.

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7) Navigate to the .p7b file we downloaded from SSL.com. Note that we will have to change the drop-down menu to the right of the File name field from *.cer to *.* to see the file.
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8) Enter a memorable name for the certificate in the Friendly name field (here we are simply entering the certificate’s common name).
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9) Click the OK button.
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10) After finishing Restart IIS and try to access the web search.
 

Affected Products

SourceOne Email Management
Article Properties
Article Number: 000184714
Article Type: Solution
Last Modified: 22 Sept 2025
Version:  4
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