VxRail: How to collect TSR logs on Dell's 14G PowerEdge Servers.

Summary: This KB provides a way to collect Technical Support Report (TSR) logs on Dell's 14G PowerEdge Servers.

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Instructions

- log in to iDRAC9 Web Interface

Idrac dashboard upon login 

- Go to Maintenance Tab and select SupportAssist.

Select maintenance in the top options 

- If the server is not registered for SupportAssist, click cancel and then click cancel registration.

Select cancel registration if it pops up. 

- Click "Start a Collection."
- Leave the defaults or select the data that needs collected.
- In Collection Preferences, click "Save Locally" to save to your device.
Select to save locally when prompted. 

- Proceed by clicking collect and accepting the End-User Level Agreement (EULA).

Additional Information

See this video:


The video is also available on YouTube.

Affected Products

VxRail Appliance Family, VxRail D560, VxRail D560F, VxRail E560F, VxRail E560N, VxRail P570, VxRail P570F, VxRail P580N, VxRail S570, VxRail V570, VxRail V570F

Products

VxRail Appliance Family
Article Properties
Article Number: 000009041
Article Type: How To
Last Modified: 09 Jan 2025
Version:  7
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