OpenManage Enterprise: Come raccogliere i registri di debug

Summary: Questo articolo illustra il processo di raccolta dei registri di debug da OpenManage Enterprise 3.9 e versioni successive.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Questo processo richiede l'accesso alla console della macchina virtuale e alla console basata sul Web.

Abilitare e raccogliere i registri di debug in OpenManage Enterprise:

  1. Accedere alla console VM (interfaccia utente di testo).
    • Hyper-V VM Manager
    • Accesso VMware vCenter o ESXi a vSphere
  2. Nella console utente di testo, selezionare Setup Debug Logs, quindi Invio.
  3. Selezionare Enable All'Debug logs, quindi Invio.
  4. Selezionare Restart Services, quindi Invio.
  5. Selezionare Riavvia tutti i servizi, quindi Invio.
  6. Una volta completata l'abilitazione dei registri di debug, accedere a OpenManage Enterprise Web Console.
  7. Si noti che ora è presente un banner che informa che i registri di debug sono abilitati nella schermata Home.
  8. Se necessario, riprodurre il comportamento diagnosticato. Ad esempio, se un processo di aggiornamento del firmware non riesce, riprodurre tale comportamento.
  9. Andare a Monitor >Troubleshoot.
  10. Selezionare Logs.
  11. Selezionare Generate Log Bundle.
  12. Una volta completato il pacchetto, cliccare su Download Log.
  13. Inviare il file risultante al supporto Dell.

Affected Products

OpenManage Enterprise Connected Services, Dell OpenManage Enterprise, OpenManage Enterprise Integration with Microsoft SCOM, OpenManage Enterprise Integration with Microsoft SCVMM and MECM, Dell EMC OpenManage Enterprise , OpenManage Enterprise APEX AIOps Observability, OpenManage Enterprise Connected Services, OpenManage Enterprise Operations Manager, OpenManage Enterprise Integration for VMware vCenter, Dell EMC OpenManage Enterprise Power Manager ...

Products

C Series, HS Series, Modular Infrastructure, Rack Servers, Tower Servers, XE Servers, XR Servers, OpenManage Enterprise SupportAssist, OpenManage Enterprise Update Manager, OpenManage Enterprise Power Manager , OpenManage Enterprise VMM and Configuration Manager, OpenManage Enterprise Services, OpenManage Enterprise SupportAssist, OpenManage Enterprise Update Manager, PowerEdge XR2, Poweredge C4140, PowerEdge C6400, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6600, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge HS5610, PowerEdge HS5620, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge M7701, PowerEdge M7725, PowerEdge MX5016s, PowerEdge MX7000, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450, PowerEdge R470, PowerEdge R540, PowerEdge R550, PowerEdge R570, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R670, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R770, PowerEdge R7715, PowerEdge R7725, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T40, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, PowerEdge XE2420, PowerEdge XE7100, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE7745, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4000r, PowerEdge XR4000w, PowerEdge XR4000z, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8000r, PowerEdge XR8610t, PowerEdge XR8620t ...
Article Properties
Article Number: 000212597
Article Type: How To
Last Modified: 09 Apr 2025
Version:  7
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