OpenManage Enterprise：如何启用 FSD 以进行高级故障处理
Summary: 本文介绍如何在 OpenManage Enterprise 中启用现场服务调试以进行高级故障处理。
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Instructions
OpenManage Enterprise 中的现场服务调试 （FSD） 可解锁设备以启用 SSH 和 SCP 访问。在对未使用调试日志记录捕获的方面进行故障排除时，可以利用此功能。要使用调试日志级别捕获日志，请参阅以下文章：如何在 OpenManage Enterprise 中收集调试日志
提醒：此过程需要访问虚拟机控制台和基于 Web 的控制台。
如何在 OpenManage Enterprise （OME） 中启用 FSD
在 OpenManage Enterprise 中启用和收集dat.ini文件：
登录到 VM 控制台（文本用户界面）。
- Hyper-V 虚拟机管理器
- vCenter 或 ESXI — 登录到 VSphere
进入文本用户控制台后：
- 选择 Field Service Debug （FSD） mode，然后按 Enter 键
- 选择解锁 FSD 功能，然后按 Enter 键
- 保留默认信息，然后按 Tab 键直到选中 Generate，然后按 Enter 键
- 在确认屏幕上按 Enter 键。
- 在 Disable Debug Capabilities屏幕上按 Esc键，或按 Tab 键直到选中 Cancel，然后按 Enter 键。
提醒：请勿在禁用调试功能时按 Enter 键，因为每个请求都会生成新的哈希签名。
完成后，登录到 OpenManage Enterprise Web 控制台：
- 请注意主屏幕上的横幅，指出 FSD 模式已启用。
- 转至监测 > 故障处理。
- 单击 FSD
- 单击“下载.dat文件”
- 文件将使用浏览器保存，并且可能会出现辅助安全提示以完成下载。向戴尔支持提供此文件。
提醒：FSD 访问权限仅用于故障处理目的。OpenManage Enterprise 被视为一种设备，不支持在支持指南之外进行的修改。
Affected Products
C Series, HS Series, Modular Infrastructure, Rack Servers, Tower Servers, XE Servers, XR Servers, OpenManage Enterprise Connected Services, Dell OpenManage Enterprise, OpenManage Enterprise SupportAssist, OpenManage Enterprise Update Manager
, OpenManage Enterprise Integration with Microsoft SCOM, OpenManage Enterprise Integration with Microsoft SCVMM and MECM, OpenManage Enterprise Power Manager, Dell EMC OpenManage Enterprise, OpenManage Enterprise APEX AIOps Observability, OpenManage Enterprise Connected Services, OpenManage Enterprise Operations Manager, OpenManage Enterprise VMM and Configuration Manager, OpenManage Enterprise Integration for VMware vCenter, Dell EMC OpenManage Enterprise Power Manager, OpenManage Enterprise Services, OpenManage Enterprise SupportAssist, OpenManage Enterprise Update Manager, PowerEdge XR2, Poweredge C4140, PowerEdge C6400, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6600, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge FX2/FX2s, PowerEdge HS5610, PowerEdge HS5620, PowerEdge M1000E, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge M7701, PowerEdge M7725, PowerEdge MX5016s, PowerEdge MX7000, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R230, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R330, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R430, PowerEdge R440, PowerEdge R450, PowerEdge R470, PowerEdge R530, PowerEdge R530xd, PowerEdge R540, PowerEdge R550, PowerEdge R570, PowerEdge R630, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R670, PowerEdge R730, PowerEdge R730xd, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R770, PowerEdge R7715, PowerEdge R7725, PowerEdge R830, PowerEdge R840, PowerEdge R860, PowerEdge R930, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T40, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, POWEREDGE VRTX, PowerEdge XE2420, PowerEdge XE7100, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE7745, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4000r, PowerEdge XR4000w, PowerEdge XR4000z, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8000r, PowerEdge XR8610t, PowerEdge XR8620t
...
Products
OpenManage Enterprise SupportAssist, OpenManage Enterprise Update Manager, OpenManage Enterprise Power Manager, OpenManage Enterprise VMM and Configuration Manager, OpenManage Enterprise Services, OpenManage Enterprise SupportAssist
, OpenManage Enterprise Update Manager
...
Article Properties
Article Number: 000212619
Article Type: How To
Last Modified: 09 Apr 2025
Version: 5
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