How to create a Library dump (Servicedump) from a PowerVault 124T via the web interface

Summary: Please follow the instructions in this article to obtain a Library dump, also known as a Servicedump, from a PowerVault 124T via the web interface.

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Symptoms

Logs are records of events that occur on a system, either by a user or by a running process. They help track what happened and troubleshoot issues if they occur. Please follow the instructions below to obtain a Library dump, also known as a Servicedump, from a PowerVault 124T via the web interface.

 

  1. Stop all jobs in your backup software and wait until the display shows "System Ready".
     
  2. Connect to the Autoloader via the web interface.
     

  3. Select "Error Logs and Diagnostics"

    SLN313987_en_US__1T124TLog1

    SLN313987_en_US__2T124TLog2

    At this security message please log in.

    Standard user: admin
    Standard password: password


     

  4. Go to  "View Error and History Logs"

    SLN313987_en_US__3T124TLog3

    Click on "Save Logs".


     
  5. Presently, there will be a download shown via the browser.

SLN313987_en_US__4T124TLog4

Select a location and save the loader.txt on your system.

Cause

 

Resolution

  

Affected Products

PowerVault 124T
Article Properties
Article Number: 000144521
Article Type: Solution
Last Modified: 09 Mar 2022
Version:  4
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