How to change the ServiceTag of a PowerVault TL2000 or TL4000

Table of Contents

1. Description
2. Solution
3. Further Information

 

Description

A Service Tag is a unique number given to Dell products that is often found on the bottom, side, or back of the product. More information on how to locate your Service Tag can be found here. If the Library Controller Card (LCC) on the PowerVault TL2000 or TL4000 is serviced, the Service Tag may change. In this case it is possible to change the Service Tag. If the Service Tag is not displayed in the Web Interface, it is possible to correct it. This article explains how to amend the Service Tag if it has not been set or is incorrect after a repair.


Figure 1: TL4000 LCD display

 

Solution

Please follow the directions below to change the Service Tag. The procedure is split into two sections. Firstly Preparing the Tape Library for access and, secondly, using the PuTTY program to access the device and change the Service Tag. PuTTY is an SSH and telnet client used to directly access the library in order to perform the procedures below. You can download PuTTY here.

Prepare the Tape Library for access

Use the directional buttons on the front bezel (Fig. 2) to interact with the LCD display and access the menu.

Figure 2: Directional buttons and legend
 

1. Press (← enter) one time to go to the main menu.
   
   Figure 3:  LCD display - Main Menu
   
    
2. With (- down), go to Service and press (← enter).
   
   Figure 4: LCD display - Main Menu, Service Option
   
    
3. With (-down), go to the last option Telnet Service Port and press (← enter).
   
   Figure 5: Service Option, Telnet Service Port
   
    
4. Confirm with (← enter) on Proceed.
    
   Figure 6: Enable telnet port, confirmation
   
    
5. A message will confirm that the command is running. This message will disappear after a short time.
   
   Figure 7: Informational, command successful
   
   
    

Connecting to the TL2000 or TL4000 with Putty

 

1. Select the IP of the library and set the Connection type to Telnet.
   
   Figure 8: PuTTY Configuration Screen
    
2. Click Open to start the connection. The PuTTY command prompt window will appear.
   
   Figure 9: PuTTY command prompt window
    
3. At first, log in as an administrator. To do this, use the command "login". Standard user: admin Standard password: secure. If your login is successful the window will display "login ok".
   
   Figure 10: PuTTY command prompt window, user logged in
    
4. Use the command "STAG" followed by the desired Service Tag in quotations. In the example below "TEST123" is used as the Service Tag. This will change the Service Tag. It is imperative that you use the Service Tag that is shown on your system chassis. Failure to do so may result in issues with support.
   
   Figure 11: PuTTY command prompt window, STAG command syntax
5. The new Service Tag will be displayed after a new login to the TL2000 or TL4000 web interface.

Further Information

• PuTTY is an SSH and telnet client, developed originally by Simon Tatham for the Windows platform. PuTTY is open source software that is available with source code and is developed and supported by a group of volunteers. It is not a Dell Technologies tool.