VNX: Unable to install the enabler using USM (User Correctable)
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Symptoms
The following error was received during the installation of SAN COPY enabler "The installation cannot be performed on storage system".
However,we were able to install other enablers.
Following Instances were seen in the SP logs:
B 12/06/16 18:52:51 psm 7115000d PSM File "ndu-toc" Deleted.
B 12/06/16 18:52:51 NDU 71518014 The operation failed on the peer SP. Consult other SP Event Log entries for details. @ K10NDUAdminManage.cpp:245 Details: Install ndu-EMC-AdvancedSnapsEnabler-01015.001 retur
B 12/06/16 18:52:51 NDU 71518014 The operation failed on the peer SP. Consult other SP Event Log entries for details. @ K10NDUAdminManage.cpp:1360 Details: Install peer failed Operation Counter: 16 Status:
B 12/06/16 18:52:51 psm 7115000d PSM File "ndu-EMC-AdvancedSnapsEnabler-01015.001" Deleted.
B 12/06/16 18:52:51 psm 7115000d PSM File "ndu-toc.xml" Deleted.
B 12/06/16 18:52:52 NDU 71510000 Info: Install operation failed Operation Counter: 16 @ Status.cpp:1511
Cause
The provided enabler was corrupt.
Resolution
Tried installing the SAN COPY using new enabler and the issue resolved.
Additional Information
The Reboot of SP's wont help when the enabler is corrupt. Install the software using new enabler when you receive the same error message.
Affected Products
VNX2 SeriesProducts
VNX1 Series, VNX2 SeriesArticle Properties
Article Number: 000056809
Article Type: Solution
Last Modified: 07 Nov 2025
Version: 3
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