Dell Unity: PUHC mislykkedes for ERROR_CODE=platform::check_for_hardware_faults_2

Summary: Dell Unity PUHC (Pre Upgrade Health Check) mislykkedes for ERROR_CODE=platform::check_for_hardware_faults_2

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Symptoms

Dell Unity PUHC mislykkedes for ERROR_CODE = platform::check_for_hardware_faults_2
 

One or more errors have occurred. Follow the instructions provided to correct
the problem and try again.

Upgrade cannot proceed.

-------------------------------------Errors-------------------------------------
Platform: Check for hardware faults
A power supply hardware fault (AC Power Loss) detected on: spb
Action : Check you power cables. If correct, contact your online
portal for replacement instructions.

ERROR_CODE=platform::check_for_hardware_faults_2|Error|spb
Platform: Check for enclosure faults
A fault in the DPE enclosure was detected
Action : Contact your online portal for corrective instructions.

ERROR_CODE=platform::check_for_enclosure_faults_2|Error|
--------------------------------------------------------------------------------

Cause

Som en del af tilstandskontrollen før opgraderingen undersøges hardwaretilstandene for følgende komponenter:Strømforsyninger
Batteribackupenheder
Blæsere
DPE
DAE

Fejlen platform::check_for_hardware_faults_2 angiver, at der blev registreret en fejl i DPE-kabinettet.


I ovenstående eksempel er det specifikke problem en fejl i strømforsyningshardwaren (AC-strømtab), der registreres den: spb

Resolution

Kontroller GUI-advarslerne og dataindsamlingerne for eventuel hardwarefejlbehæftet hardware, og udskift dem efter behov.

I dette eksempel modtager DPE-strømforsyning B0 ikke strøm og er klar til en udskiftning.

TRiiAGE_full_SPlogs.txt

A 04/29/24 09:53:25.471 espkg 1670066 [INFO] System: PS_MGMT CacheStatus changes from: OK to DEGRADED.
B 04/29/24 09:53:28.451 Bus0 Enc0 PowB 1678006 [ERROR] System: Power Supply is Faulted (GenFlt/AcFail ).
B 04/29/24 09:53:28.458 espkg 1670066 [INFO] System: PS_MGMT CacheStatus changes from: OK to DEGRADED.
B 04/29/24 09:53:48.597 DGSSP 1 [INFO] System: 04/29/2024 09:53:07 | BMC Power Supply Status | PS1_Status | External Fault | Asserted ELOG(632) 0x79 : 0xB800 0x7E : 0x00 0x80 : 0x08 0x01 : 0x80 0x02 : 0x15 0x79 : 0xB800 0x7E : 0x00 0x80 : 0x08 0x01 : 0x80 0x02 : 0x15 0x79 : 0xB800 0x7E : 0x00 0x80 : 0x08 0x01 : 0x80 0x02 : 0x15 0x79 : 0x0000 0x7E : 0x00 0x80 : 0x10 0x01 : 0x80 0x02 : 0x15 0x79 : 0x0800 0x7E : 0x00 0x80 : 0x10 0x01 : 0x80 0x02 : 0x15 0x79 : 0x8000 0x7E : 0x00 0x80 : 0x10 0x01 : 0x80 0x02 : 0x15 0x79 : 0x0000 0x7E : 0x00 0x80 : 0x10 0x01 : 0x80 0x02 : 0x15 0x79 : 0x0000 0x7E : 0x00 0x80 : 0x10 0x01 : 0x80 0x02 : 0x15 0x79 : 0x0000 0x7E : 0x00 0x80 : 0x10 0x01 : 0x80 0x02 : 0x15 0x79 : 0x0000 0x7E : 0x00 0x80 : 0x10 0x01 : 0x80 0x02 : 0x15
A 04/29/24 09:54:15.409 DGSSP 1 [INFO] System: 04/29/2024 09:53:06 | BMC Power Supply Status | PSB_Status | External Fault | Asserted ELOG(632) 0x79 : 0xB800 0x7E : 0x00 0x80 : 0x08 0x01 : 0x80 0x02 : 0x15 0x79 : 0xB800 0x7E : 0x00 0x80 : 0x08 0x01 : 0x80 0x02 : 0x15 0x79 : 0xB800 0x7E : 0x00 0x80 : 0x08 0x01 : 0x80 0x02 : 0x15 0x79 : 0x0000 0x7E : 0x00 0x80 : 0x10 0x01 : 0x80 0x02 : 0x15 0x79 : 0x0800 0x7E : 0x00 0x80 : 0x10 0x01 : 0x80 0x02 : 0x15 0x79 : 0x8000 0x7E : 0x00 0x80 : 0x10 0x01 : 0x80 0x02 : 0x15 0x79 : 0x0000 0x7E : 0x00 0x80 : 0x10 0x01 : 0x80 0x02 : 0x15 0x79 : 0x0000 0x7E : 0x00 0x80 : 0x10 0x01 : 0x80 0x02 : 0x15 0x79 : 0x0000 0x7E : 0x00 0x80 : 0x10 0x01 : 0x80 0x02 : 0x15 0x79 : 0x0000 0x7E : 0x00 0x80 : 0x10 0x01 : 0x80 0x02 : 0x15
B 04/29/24 09:54:16.285 Health 601f4 [CRIT] User: Power supply DPE Power Supply B0 is not receiving power
B 04/29/24 09:54:16.465 Health 60516 [ERROR] User: System dsus017d2-un32 has experienced one or more problems that have had a major impact.


SPB_fbecli_exe_ccollectall.txt

----------------------------------------------------------------
FBECLI> sptime:

Current Time: 05/16/24 10:08:26.283
SP TimeStamp: 14267394886ms

----------------------------------------------------------------
FBECLI> spstat:


SP B [Passive SP] PEER SP: PRESENT
HW Cache Status: DEGRADED Reason: PS
Physical memory: SPA(65536 MB), SPB(65536 MB)
DPE-MIRANDA 0 (Bus 0, Pos 0) -OK
EnclFaultLedStatus: ON
EnclFaultLedReason: PS Fault

PS A B
OK (0214) FLT (0214)

Affected Products

Dell EMC Unity, Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Family, Dell EMC Unity Hybrid, Dell Unity Operating Environment (OE)
Article Properties
Article Number: 000228125
Article Type: Solution
Last Modified: 29 Jul 2025
Version:  4
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