EMAgent 導致 Dell Security Management Server 負載過大

Summary: 在特定情況下，Dell Encryption Management Agent （EMAgent） 會每分鐘啟動一次伺服器簽入。這可能會導致至 Dell Security Management Server （先前稱為 Dell Data Protection Server） 的流量過多，導致資源使用率過高，且可能造成服務當機。

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Symptoms

受影響的產品：

  • Dell Security Management Server
  • Dell Security Management Server Virtual
  • Dell Full Disk Encryption
  • Dell BitLocker Manager
  • Dell Endpoint Security Suite Enterprise
  • Dell Data Protection | Enterprise Edition Server
  • Dell Data Protection | Virtual Edition

受影響的版本：

  • v10.1 至 10.2

受影響的作業系統：

  • Windows 7
  • Windows 10

此問題出現在 EMAgent 不含自我加密磁碟機 （SED） 附掛程式。其中包括：

  • Dell Full Disk Encryption
  • Dell BitLocker Manager
  • Dell Endpoint Security Suite Enterprise

此問題不會出現在：

  • Dell Self-Encrypting Drive Manager

端點：

在 C：\Programdata\Dell\Dell Data Protection\ 的 DellAgent.log 檔案中，有記錄訊息指出每分鐘簽入一次：

2019.05.20 20:36:53.571 [05184] (00015) I Comm : opening connection to https://ddpeserver.ddpetest.com:8888/agentv2
2019.05.20 20:36:53.571 [05184] (00015) E Comm : Could not locate saasManager plugin
2019.05.20 20:36:53.633 [05184] (00015) I Comm : sending 0 major events to server
2019.05.20 20:36:53.633 [05184] (00015) I Comm : closing connection to https://ddpeserver.ddpetest.com:8888/agentv2
2019.05.20 20:36:53.633 [05184] (00015) E Comm : HaveUserKeysToEscrow - No credentials are valid, nothing to escrow
2019.05.20 20:36:53.649 [05184] (00015) I Comm : next contact with server scheduled for 5/20/2019 8:37:53 PM
2019.05.20 20:37:53.655 [05184] (00015) I Comm : opening connection to https://ddpeserver.ddpetest.com/agentv2
2019.05.20 20:37:53.655 [05184] (00015) E Comm : Could not locate saasManager plugin
2019.05.20 20:37:53.717 [05184] (00015) I Comm : sending 0 major events to server
2019.05.20 20:37:53.733 [05184] (00015) I Comm : closing connection to https://ddpeserver.ddpetest.com/agentv2
2019.05.20 20:37:53.733 [05184] (00015) E Comm : HaveUserKeysToEscrow - No credentials are valid, nothing to escrow
2019.05.20 20:37:53.733 [05184] (00015) I Comm : next contact with server scheduled for 5/20/2019 8:38:53 PM

伺服器：

在 Core Server 的 output.log 檔中，也可能有過多的代理簽入：

2019-05-20 11:08:58,664 INFO AGENT [Thread Pool Worker] - RequestResponse agent xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx has checked in recently

此外，Dell Security Management Server 可能會顯示核心伺服器服務的資源使用率很高。

Cause

不適用

Resolution

此問題已透過升級 EMAgent 到 v10.3 或更高版本。

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請前往 TechDirect，以線上產生技術支援要求。
如需更多深入見解與資源，請加入 Dell 安全性社群論壇。

Affected Products

Dell Encryption, Dell Endpoint Security Suite Enterprise
Article Properties
Article Number: 000130879
Article Type: Solution
Last Modified: 07 May 2024
Version:  8
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