Avamar: Gen4T Hardware: Node fails to boot due to a Storage Processor (SP) failure

Summary: A Storage Processor (SP) failure is causing a boot failure on a Gen4T node.

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Symptoms

An Avamar Gen4T node is not booting.

The following error is seen on the console (Locally using a KVM or remote using RMM):

.... Storage System Failure - Contact your Service Representative ...


ErrorCode: 0x000003E7
ErrorDesc:
FRU: Base Module
Device: Disk Interface Card
Description: BMC indicated I/O module power disabled Error!
Rev: 24.50
Determine Module*
P/N: 303-415-000B-01
S/N: FCNBD165201038
EndError:
ErrorTime: 06/07/2017 12:11:13
 

The boot process is also showing several warnings:

************************************************************
* Extended POST Messages
************************************************************

INFORMATION:POST Start
INFORMATION:Disk Interface Card held in RESET
INFORMATION:Disk Interface Card Power Up disabled
WARNING:No SES driver GUID found: Expander
WARNING:Hard Drive FW FileSystem Inaccessible (0x00FF)
WARNING:Expander Open FMP: Invalid Parameter (0x8000000000000002)
************************************************************

Cause

A Storage Processor has failed.

Resolution

Engage Dell Technologies Avamar Support by opening a service request and reference this article.

Affected Products

Avamar, Avamar Server
Article Properties
Article Number: 000035063
Article Type: Solution
Last Modified: 17 Jun 2025
Version:  6
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