VxRail: GUI에 오류 없이 패키지 업로드가 실패합니다

Summary: 업그레이드 패키지 업로드가 실패하고 GUI에 오류가 표시되지 않습니다.

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Symptoms


Web.log  
There's loads of "SSL peer shut down incorrectly" errors like:

ERROR [tomcat-http--13] CustomAuthenticationEntryPoint.commence:76 - Error code id for authentication failure: 202
 ERROR [tomcat-http--5] RestErrorHandler.handleExceptionInternal:81 - Handling exception for request ServletWebRequest:
uri=/extension/mystic/virtualAppliance/1/upgradePkg/upload;client=x.x.x.x;user=administrator@vsphere.local


org.springframework.web.multipart.MultipartException: Could not parse multipart servlet request; nested exception is org.xxxxx.fileupload.FileUploadBase$IOFileUploadException: Processing of
multipart/form-data request failed. SSL peer shut down incorrectly

Caused by: org.apache.commons.fileupload.FileUploadBase$IOFileUploadException: Processing of multipart/form-data request failed. SSL peer shut down incorrectly
    at org.apache.commons.fileupload.FileUploadBase.parseRequest(FileUploadBase.java:351) ~[commons-fileupload-1.3.1.jar:1.3.1]
    at org.apache.commons.fileupload.servlet.ServletFileUpload.parseRequest(ServletFileUpload.java:115) ~[commons-fileupload-1.3.1.jar:1.3.1]
    at org.springframework.web.multipart.commons.CommonsMultipartResolver.parseRequest(CommonsMultipartResolver.java:158) ~[spring-web-4.2.3.RELEASE.jar:4.2.3.RELEASE]
    ... 72 more
Caused by: javax.net.ssl.SSLException: SSL peer shut down incorrectly

 ERROR [tomcat-http--5] RestErrorHandler.handleExceptionInternal:82 - Get REST error: error code=1, http status code=500, message=The server has encountered an unexpected
internal error. Please try again later.
 ERROR [tomcat-http--5] ExceptionHandlerExceptionResolver.doResolveHandlerMethodException:367 - Failed to invoke @ExceptionHandler method: protected
org.springframework.http.ResponseEntity<com.emc.mystic.manager.web.webutil.RestError>
com.emc.mystic.manager.web.webutil.RestErrorHandler.handleExceptionInternal(java.lang.Exception,org.springframework.web.context.request.WebRequest)
org.apache.catalina.connector.ClientAbortException: javax.net.ssl.SSLException: Connection has been shutdown: javax.net.ssl.SSLException: SSL peer shut down incorrectly

 

Cause

번들은 네트워크가 불안정한 점프 박스에서 업로드됩니다.
  
ERROR [tomcat-http--13] CustomAuthenticationEntryPoint.commence:76 - Error code id for authentication failure: 202
ERROR [tomcat-http--5] RestErrorHandler.handleExceptionInternal:81 - Handling exception for request ServletWebRequest: uri=/extension/mystic/virtualAppliance/1/upgradePkg/upload;client=x.x.x.x;user=administrator@vsphere.local
org.springframework.web.multipart.MultipartException: Could not parse multipart servlet request; nested exception is org.xxxxx.fileupload.FileUploadBase$IOFileUploadException: Processing of multipart/form-data request failed. SSL peer shut down incorrectly
이러한 오류 메시지는 SSL 연결에 문제가 있으며, SSL 연결이 잘못 종료되어 업로드 프로세스가 실패했음을 나타냅니다.


Resolution

GUI에 오류가 표시되지 않고 업그레이드 패키지 업로드가 실패하는 문제를 해결하려면 다음 단계를 따르십시오.

  • 네트워킹 문제를 해결하거나 해당 사이트에서 로컬로 호스팅되는 VM 중 하나에서 번들을 업로드합니다.

Additional Information

추가 분석을 위해:

클라이언트에서 VxRail Manager로 "traceroute"를 수행합니다. 
VxRail Manager에서 vCenter로의 "traceroute"를 수행합니다. 

Article Properties
Article Number: 000038159
Article Type: Solution
Last Modified: 18 Sept 2025
Version:  5
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