Article Number: 000126649

Dell Universal Dock D6000 Series Computer Charging Limitations

Summary: Dell Universal Dock (D6000 series) may not charge a docked computer without an additional AC adapter that is connected to the computer.

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Article Content

Symptoms

Docked computer does not charge.

The Dell Universal Dock (D6000 series) has a dual configuration USB cable connection. It ships configured for USB Type-A connections. (Figure 1)
SLN307359_en_US__1D6000-Type-A-Configuration
Figure 1.: USB Type-A Cable Connection that does not provide computer power.

The D6000 series dock can provide Dell computers with 65 watts power using a USB Type-C port (Figure 2) configured for charging when docked to the computer.
SLN307359_en_US__2D6000-Type-C-Config

Figure 2.: USB Type-C cable configuration that provides 65 watts of power to the computer.

Cause

The Dell Universal Dock (D6000 series) may not charge some docked computers in some configurations. This is due to either a limitation of the cable connection that is used to dock the computer (Figure 1) and/or a limitation of the computer that is connected to the dock.

Resolution

Systems docked using USB 3.0 Type-A connections (Figure 1) or computers that require more than 65 watts power input to power the computer and charge the battery require a separate AC power adapter to power the computer and charge the battery.

Note: Check the label of your Dell computer AC adapter for the rated adapter wattage. If the Adapter rating is higher than 65 watts, you must use you computer AC adapter in addition to the dock AC adapter.

The dock is designed for these computers but require the computer AC adapter for computer power.

Inspiron 14 7460 (No USB Type-C)
Inspiron 15 7567 Gaming (No USB Type-C)
Latitude 13 3380 (No USB Type-C)
Latitude 11 3189 (No USB Type-C)
Latitude 14 3480 (No USB Type-C)
Latitude 14 3490
Latitude 15 3580 (No USB Type-C)
Latitude 15 3590
Latitude 14 5480 (Discrete Video requires 90 Watts)
Latitude 14 5490 (Discrete Video requires 90 Watts)
Latitude 15 5580 (Discrete Video requires 90 Watts)
Latitude 15 5590 (Discrete Video requires 90 Watts)
Vostro 14 3468 (No USB Type-C)
Vostro 14 5468 (No USB Type-C)
Vostro 15 3568 (No USB Type-C)
Vostro 15 5568 (No USB Type-C)

The dock is designed for these computers and is documented to have USB Type-C ports that are configured with the ability to charge the computer using the computer to dock USB connection. (Figure 2)

Inspiron 17 7778 2-In-1
Inspiron 17 7779 2-In-1
Latitude 12 5285
Latitude 12 5289 2-In-1
Latitude 13 3379 2-In-1
Latitude 12 5280
Latitude 12 5290
Latitude 12 5290 2-in-1
Latitude 14 5480 (65-watt Integrated video only)
Latitude 14 5490 (65-watt Integrated video only)
Latitude 15 5580 (65-watt Integrated video only)
Latitude 15 5590 (65-watt Integrated video only)
Latitude 12 7280
Latitude 12 7290
Latitude 14 7480
Latitude 14 7490
XPS 13 9365 2-in-1 (Left-hand USB Type-C port only)

Note: Dell computers manufactured after 2018 with 65-Watt USB Type-C power requirements are also supported.

For computers requiring over 65 watts an additional AC Adapter may be required for optimum performance (Check your AC adapter for power requirements). Also not that the battery does not charge when connected using only a USB 3.0 Type-A (Figure 1) connection to the dock (power delivery is only through Type-C) (Figure 2). When using the Type-A connection, then you must connect the computer AC adapter to power the computer and charge the computer battery.

Dell Universal Dock (D6000) user guide

Article Properties

Affected Product

Dell Universal Dock D6000, Inspiron 14 7460, Inspiron 15 Gaming 7567, Inspiron 17 7778 2-in-1, Inspiron 17 7779 2-in-1, Latitude 3189, Latitude 5280/5288, Latitude 5285 2-in-1, Latitude 5289 2-in-1, Latitude 7280, Latitude 13 3379 2-in-1 , Latitude 13 3380, Dell Latitude 3480/3488, Latitude 5480/5488, Latitude 7480, Dell Latitude 3580/3588, Latitude 5580, Vostro 14 5468, Vostro 15 3568, Vostro 15 5568, XPS 13 9365 2-in-1 ...