How to setup end to end tracing to troubleshoot Core Server certificate issues in Dell Data Protection Enterprise Edition

Summary: This article explains how to setup end to end tracing, in Dell Data Protection | Enterprise Edition to troubleshoot core server and console certificate issue.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Data Protection | Enterprise Edition

Affected Versions:

  • v9.0 and Earlier

Cause

Not Applicable

Resolution

Note: The service name, file name, or paths may be slightly different for different versions.

How to turn on end to end tracing:

  1. Stop the Dell Data Protection | Enterprise Edition Core Server service.
  2. Make a backup copy of the \Program Files\Dell\Enterprise Edition\Core Server\Credant.Server2.WindowsService.exe.config.
  3. Open the original copy of the Credant.Server2.WindowsService.exe.config file in a text editor.
  4. Search for the line <system.diagnostics>.
  5. Remove the start comment tag <!-- that is a line above this string, found in step 4.
  6. Remove the end comment tag --> that is in the line below </system.diagnostics>.
Note: If the string is missing, add the text below above the line that starts with <startup> 
<system.diagnostics>
<sources>
   <source name="Microsoft.IdentityModel" switchValue="Verbose">
      <listeners>
         <add name="xml" type="System.Diagnostics.XmlWriterTraceListener" initializeData="WIFTrace.e2e"/>
      </listeners>
   </source>
</sources>
<trace autoflush="true"/>
</system.diagnostics>
  1. Save the edited config file.
  2. Restart the Dell Data Protection | Enterprise Edition Core Server service.
  3. Reproduce the issue top capture the errors in the log.

Once the issue has been reproduced, turn off tracing to save disk space.

How to turn off end to end tracing:

  1. Stop the Dell Data Protection | Enterprise Edition Server service.
  2. Rename the Credant.Server2.WindowsService.exe.config by adding .debug extension to the end of the file. The extension name is not required to be .debug but it helps with consistence should tracing be turned back on.
  3. Restore the original file by renaming the backup copy of the config file back to its original name.
  4. Restart the Dell Data Protection | Enterprise Edition Core Server service.

Zip up the \Program Files\Dell\Enterprise Edition\Core Server\WIFTrace.e2e file and the output.log file in the logs folder and escalate to Dell Data Security through the normal escalation process.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000130725
Article Type: Solution
Last Modified: 03 Oct 2023
Version:  9
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