IDPA ACM 未显示 DPC 版本,错误:无法连接到安全 LDAP 或 AD
Summary: 由于无法连接到安全 LDAP 或 AD 错误,ACM 未在控制面板中显示 DPC 版本的数据。
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Symptoms
ACM 控制面板中缺少某些数据,例如 System Manager 版本。
ACM server.log文件具有以下错误:
2019-08-30 10:53:25,045 ERROR [Thread-65867]-util.LDAPUtil: testConnection --> LDAP connection failed for Secure connection.javax.naming.CommunicationException: simple bind failed: xxx.xxx.xxx.xxx:636 [Root exception is javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: No subject alternative names present]
2019-08-30 10:53:25,046 ERROR [Thread-65867]-dashboard.DataprotectionCentralDashboard: loadDataprotectionCentralDashboardResponse --> LDAP test connection failed:
com.emc.vcedpa.common.exception.ApplianceException: Unable to connect to secure LDAP/AD . Please verify whether the LDAP/AD Server provided is present as Alternate Name in LDAPS Certificate.
at com.emc.vcedpa.common.util.LDAPUtil.testConnection(LDAPUtil.java:82)
at com.emc.vcedpa.dashboard.DataprotectionCentralDashboard.loadDataprotectionCentralDashboardResponse(DataprotectionCentralDashboard.java:114)
at com.emc.vcedpa.dashboard.DashboardResponse.loadDataprotectionCentralDashboardResponse(DashboardResponse.java:762)
at com.emc.vcedpa.configure.DashboardInfoLoader$7.run(DashboardInfoLoader.java:156)
at java.lang.Thread.run(Thread.java:748)Cause
未正确配置 ACM LDAP 服务器,导致 LDAP 连接失败。
Resolution
这是 ldapconfig.xml 文件。
而 ldapconfig.xml 具有 ldapHostName 标记的 ACM IP 地址,而不是 ACM FQDN。连接正在尝试使用 ACM 的 FQDN,这导致与 LDAP 服务器的连接失败。
要解决此问题,请使用 vi 编辑以下文件:
/usr/local/dataprotection/var/configmgr/server_data/config/ldapconfig.xml
更改以下标签:
提醒: acmserver.domain.com 将替换为实际 ACM 服务器的 FQDN。
<ldapHostName>999.99.99.999</ldapHostName> To <ldapHostName>acmserver.domain.com</ldapHostName>
重新启动 ACM 服务器。
请联系戴尔支持,了解更多信息。
Affected Products
PowerProtect Data Protection SoftwareArticle Properties
Article Number: 000165559
Article Type: Solution
Last Modified: 25 Jun 2025
Version: 4
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