PowerProtect: NTP: Time Zone Issue - ErrorResponse [code=404, reason=The specified Time Zone ID is not valid

Summary: The Network Time Protocol Server reports 404 invalid time zone error when trying to set up GMT +1

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Symptoms

Error: 
404: The specified Timezone ID is not valid.
Specify a valid Timezone ID

The Log: sysmgr.log path: /var/log/brs/sysmgr/sysmgr.log 
./var/log/brs/sysmgr/sysmgr.log:2024-02-15T16:10:00.069Z ERROR [] [https-jsse-nio-8453-exec-5] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:8b4e########d560][] [c.e.b.s.r.v.AbstractRESTMessageHandler.buildErrorResponse(343)] -  ErrorResponse: ErrorResponse [code=404, reason=The specified TimeZone ID is not valid., remediation=Specify a valid TimeZone ID., timestamp=1708013400069, path=/api/v2/timezones]
./var/log/brs/sysmgr/sysmgr.log:2024-02-15T16:14:01.311Z ERROR [] [https-jsse-nio-8453-exec-1] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:b1dc2e25b3180d91][] [c.e.b.s.r.v.AbstractRESTMessageHandler.buildErrorResponse(343)] -  ErrorResponse: ErrorResponse [code=404, reason=The specified TimeZone ID is not valid., remediation=Specify a valid TimeZone ID., timestamp=1708013641311, path=/api/v2/timezones]
./var/log/brs/sysmgr/sysmgr.log:2024-02-15T18:08:25.154Z ERROR [] [https-jsse-nio-8453-exec-7] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:96cc9d32f169b1a9][] [c.e.b.s.r.v.AbstractRESTMessageHandler.buildErrorResponse(343)] -  ErrorResponse: ErrorResponse [code=404, reason=The specified TimeZone ID is not valid., remediation=Specify a valid TimeZone ID., timestamp=1708020505154, path=/api/v2/timezones]
./var/log/brs/sysmgr/sysmgr.log:2024-02-15T18:08:25.234Z ERROR [] [https-jsse-nio-8453-exec-8] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:a1c2########a87f][] [c.e.b.s.r.v.AbstractRESTMessageHandler.buildErrorResponse(343)] -  ErrorResponse: ErrorResponse [code=404, reason=The specified TimeZone ID is not valid., remediation=Specify a valid TimeZone ID., timestamp=1708020505234, path=/api/v2/timezones]



PPDM_timeZone.PNG

Cause

Invalid time zone ID

Resolution

1. Check the status of the time zone.
timedatectl status 
Sample Output:

admin@ppdm196:~> timedatectl status
      Local time: Fri 2024-02-02 09:08:07 PST
  Universal time: Fri 2024-02-02 17:08:07 UTC
        RTC time: Fri 2024-02-02 17:08:07
       Time zone: PST8PDT (PST, -0800)
 Network time on: no
NTP synchronized: yes
 RTC in local TZ: no

2. Check the NTP Server Name or IP Address.
chronyc sources -v
  
Sample Output:

admin@ppdm:~> chronyc sources -v

  .-- Source mode  '^' = server, '=' = peer, '#' = local clock.
 / .- Source state '*' = current best, '+' = combined, '-' = not combined,
| /             'x' = may be in error, '~' = too variable, '?' = unusable.
||                                                 .- xxxx [ yyyy ] +/- zzzz
||      Reachability register (octal) -.           |  xxxx = adjusted offset,
||      Log2(Polling interval) --.      |          |  yyyy = measured offset,
||                                \     |          |  zzzz = estimated error.
||                                 |    |           \
MS Name/IP address         Stratum Poll Reach LastRx Last sample
===============================================================================
^* DC.amer.lan                   2   6   377    30   -559us[  +64us] +/-   54ms

cat /etc/chrony.conf 
Sample Output:

admin@ppdm:~> cat /etc/chrony.conf
server 192.168.9.100 iburst

3. Run a query to find the desired Time Zone name from the list.
timedatectl list-timezones  | grep -i toronto 
Sample Output:

admin@ppdm:~> timedatectl list-timezones  | grep -i toronto
America/Toronto

4. Set the Time Zone.
timedatectl set-timezone America/Toronto 
Sample Output:

admin@ppdm196:~> timedatectl set-timezone America/Toronto
==== AUTHENTICATING FOR org.freedesktop.timedate1.set-timezone ===
Authentication is required to set the system timezone.
Authenticating as: root
Password:
==== AUTHENTICATION COMPLETE ===
admin@ppdm196:~> timedatectl status
      Local time: Fri 2024-02-02 12:09:06 EST
  Universal time: Fri 2024-02-02 17:09:06 UTC
        RTC time: Fri 2024-02-02 17:09:06
       Time zone: America/Toronto (EST, -0500)
 Network time on: no
NTP synchronized: yes
 RTC in local TZ: no

5. Validate the status of the time zone.
timedatectl status 
Sample Output:

admin@ppdm196:~> timedatectl status
      Local time: Fri 2024-02-02 09:08:07 PST
  Universal time: Fri 2024-02-02 17:08:07 UTC
        RTC time: Fri 2024-02-02 17:08:07
       Time zone: PST8PDT (PST, -0800)
 Network time on: no
NTP synchronized: yes
 RTC in local TZ: no
Article Properties
Article Number: 000222172
Article Type: Solution
Last Modified: 23 Oct 2024
Version:  3
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