Dell Data Protection Encryption v8.4 new installer file name change and child installer version numbers

Summary: Dell Data Protection | Encryption v8.4 includes product with mismatch version numbers along with a new installer name different from past installer naming conventions.

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Symptoms

Affected Products:

  • Dell Data Protection | Encryption

Affected Versions:

  • v8.4

Cause

Not Applicable

Resolution

  1. The general release for Dell Data Protection| Encryption v8.4 has the Shield for Windows client version 8.3.3. Customers may ask about the mismatch version number after the endpoint is successfully updated and expect the version to display at 8.4. Inform the customer that their client version number is correct as 8.3.3.

The Dell Data Protection | Encryption v8.4 release has the following two version numbers:

  • General release version 8.4
  • Shield for Windows 8.3.3
  1. Customers familiar with installing Dell Data Protection | Encryption may notice the installer name change from DDPE_32bit.exe or DDPE_64bit.exe to the new name Dell Data ProtectionEncryption_32bit.exe or Dell Data ProtectionEncryption_64bit.exe.
Note: This has been resolved in Dell Data Protection | Encryption v8.9 and newer.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000124868
Article Type: Solution
Last Modified: 05 Mar 2024
Version:  8
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